Client Services Manager

This roleis responsible forleading the strategic development quality control tracking and delivery of world-class marketing partnership presentations to targetprospectcompanies across our Olympic portfolio.

Acting as the key operational and creative bridge between our clients. SPORTFIVE Sales teams and our internal design resources your mission is totakepresentation briefs interpret core commercialobjectives and map out clear high-impact presentation structures. You will manage the complete lifecycle of the creative build process includingvalidatingeach individual corporate brief managing workflows meeting multiple delivery deadlines across a portfolio ofclientsandultimately armingour sales teams with market leading world-class sales pitches. Thisrole whichrequires a unique blend of creative planning project management and communication skills.

YOUR KEY RESPONSIBILITIES...

1. Creative Briefing &PresentationDevelopment

• Sales Client &DesignAlignment:Act as the key interface between sales leads rightsholder clients and the internal Creative/Design Team ensuring briefs are clearly understood and translated into strong pitch materials.

• Brief Interpretation & Presentation Structure:Takeincoming presentation briefs and turn them into clear slide-by-slide structures shaping the narrative flow before the work moves into design.

• Workflow & Deadline Management:Coordinate multiple presentation builds at once managing prioritiesdeadlinesandexpectationsso work is delivered smoothly without overloading the design team.

• Design TeamBriefings:Lead clear briefings for the internal designteam translating commercial goals into practical visual and structural direction.

• Quality Control:Review outgoing pitch materials to ensure they areaccurate professional on-briefand reflective of the premium nature of the Olympic and Paralympic movements.

2. Delivery Flow & Pipeline Management

• Pipeline Oversight:Manage the presentation pipeline across Olympic and Paralympic clientsmaintainingvisibility of live briefs futuredemandandrequireddelivery timelines.

• Capacity Planning:Work with clients sales leads and designresourceto balance priorities avoid bottlenecks and keep presentation delivery on track.

3. Commercial Sales Support

• Partnership Proposition Development:Support the development of rightsbenefitsand commercial propositions for potential new partners.

• Business Cases & Sales Reporting:Help develop commercial business cases and sales reports for Olympic and Paralympic clients.

WHAT WERE LOOKING FOR

Experience & Skills

• Creative Presentation Management:Proven experience managing the creative build of high-quality commercial presentations from brief through to final delivery working closely with creative and design teams.

• Commercial Partnerships:Strong understanding of how partnership deals are structured including the ability to help build clear business cases thatdemonstratevalue for potential partners.

• Olympic Movement Experience:Direct experience within the Olympic and/or Paralympic landscape is strongly preferred whether gained through a rights-holder partnerbrandor specialist agency.

• Relevant Industry Experience:Typically7 years experience in sports marketing advertising creativeservicesor a closely related environment.

Your Mindset & Personality

• Passion for the Movement:A genuine interest in the Olympic and Paralympic movements and an appreciation of the values and impact of the Games.

• Client Confidence:Professionalcredibleand comfortable working with senior stakeholders building trust through clear communication and thoughtful relationship management.

• One Team Mentality:Practical solution-focusedand willing to get involved during busy periods tightdeadlinesor shifting priorities.

• Constructive Challenge:Confidence to question assumptions and offer alternative perspectives always with the aim of improving the quality of the work.

Communication & Project Skills

• Communication:Excellent written verbal and presentation skills with the ability to turn complex commercial information into a clear and engaging story. Multilingual skills are preferred but not essential.

• Integrity & Collaboration:Honestdiscreetand open to feedback with a collaborative approach to working with clients and colleagues.

• ProjectRigour:Highlyorganised detail-focusedand able to manage busy pipelines competing priorities and high-pressure deadlines.

Dontfit all the criteriaDontworry! Our job adverts give you a flavour of what you can expect in the role but youdonthave to tick every box. We put a lot of focus on the importance of developing our people so if you thinkyoudbe a great fit for us then hit apply.

WHAT YOULL GET FROM US...

As well as the opportunity to join an organisation that invests in and rewards its staff provides an enjoyable working environment and offers genuine responsibility and scope to shape a role and add real valueyoullalso get...

• 25 daysannual leave anadditionalgifted day over the Christmas period

• Full Vitality health cover including dentalopticaland mental health support

• Enhanced family leave entitlements

• Salary sacrifice pension scheme

• Electric car scheme

• Cycle to work scheme

• Hybrid flexible working model

• A day off for moving houseor getting married

• Regular social events such as summer and Christmas parties

• Life assurance at x4 annual salary

• Employee AssistanceProgramme