Client Services Lead
Job Summary
- Own and lead multiple highly complex custom and integrated media partnerships from kick-off through delivery optimization and renewal
- Serve as the primary strategic advisor to senior clients throughout the partnership lifecycle. Support upsell and renewal opportunities through strong delivery and client trust
- Develop deep understanding of client businesses industries audiences and success metrics. Contribute advanced thinking to QBRs Vertical Intelligence Briefings training templates and documentation
- Analyze campaign performance data and business context to deliver actionable insights optimization recommendations and future-facing opportunities
- Build and sustain trusted senior-level client relationships that drive retention growth and long-term value whilst elevating internal alignment across Sales Marketing Creative Media Analytics Traffic Social and Operations to ensure flawless execution
- Ensure delivery meets strategic intent timelines budget and defined SLAs. Anticipate risks solve problems proactively and navigate ambiguity with confidence and clarity
- Model gold-standard client partnership communication and operational excellence. Contribute to raising the bar on team capability confidence and strategic or co-lead strategic initiatives that improve Client Services workflows processes SLAs tools and culture.
- Support Client Services leadership in fostering a culture of excellence trust empathy and ambition
- 7 years of experience in client services account management project leadership or integrated production within a media or agency environment
- Proven success leading large-scale complex cross-platform media partnerships with international clients and global or regional productions
- Strong analytical capability with the ability to translate performance data into strategic insight
- Demonstrated ability to operate autonomously in fast-paced ambiguous environments. Willingness and ability to travel when required.
- Calm credible and personable presence even under pressure and tight deadlines with a growth mindset and a desire to continuously improve both personal performance and team effectiveness
About Company
Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on ... View more