Client Services Assistant

PenningtonsManches Cooper is a leading UK and international law firm that puts our clients first and helps them to achieve the best real-world outcomes.

We provide a full-service offering designed with our clients needs in mind. With over 400 specialist lawyers we pride ourselves on delivering high-quality tailored legal advice to both businesses and individuals.

Our Marketing and Business Development team (shortlisted as Best Business Support Team 2024 and 2025 British Legal Awards)comprisesof 28 dedicated professionals whoplay an integral role in the communicationengagementand execution of the firms Strategic Plan.

We are looking for a dynamic and driven individual to join our thriving Marketing and Business Development Department. The role will support our Senior Client Experience Manager and Business Development and Marketing Director to focus on building strong relationships with our clients and ensuring that our service offering meets their needs today and in the future.

The firmoperatesa hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time. Individuals can also apply for other flexible working options either at the time of recruitment orduring the course oftheir employment.

• Assistwithclient data reporting requirements utilising various systems including Power BI MicrosoftExceland PowerPoint.
• Provide and present data on the firmwide client and referrer programmes for use by the internal comms team.
• Support the client team in delivering and tracking the firmwide client feedback programmecomprisingof online surveys and in-depth interviews.
• Oversee and update client data within the firms CRM systems.
• Conduct necessary research and preparation for client meetings and strategic planning.
• Assistin compiling clientservice relatedreports and marketing materials for client distribution.
• Work with the client team to facilitate firmwide client initiatives encompassing planning execution monitoring and data tracking.
• Collaborate with the client team to develop best-in-practice resources including training documents and training sessions toolkitsand presentations for lawyers.
• Organise andparticipatein internal meetings including the production of comprehensive meeting notes.
• Assistwithadmin tasks andad-hoc queriesandrequestsfrom fee earnersin relation to client feedback client relationship building and client serviceinitiativesandthe client and referrers programmes.

At our firm Diversity Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. You can find out more about our firms commitment initiatives and Pennclusion committees here.

We ensure that there are equal opportunities and treatment for all job applicants and employees at all stages of the recruitment process and employment regardless of age gender reassignment marriage or civil partnership pregnancy and maternity disability race (including colour nationality ethnic or national origin) religion or belief sex sexual orientation gender identity gender expression and social background. We aim to provide adjustments for people who have a disability long-term health condition (including mental health) or neurodiversity. If you would like to request an adjustment please contact

• Ability to recognise the importance of and work to a deadline
• Ability to manage a busy workload and excellent organisational skills
• Ability to work either alone or collaboratively with other team members
• Attention to accuracy and detail
• Collaborative team member with ability to quickly build relationships with a wide range of people
• Receptive tofacilitateand support change
• Comfortable working under pressure with the ability to plan and prioritise work