Client Relationship Manager

Location: Erdington Birmingham
Contract Type: Permanent
Salary: per annum dependent on experience

• Join a growing security company focused on delivering responsive high-quality service

• Build lasting client relationships while coordinating operational security solutions

• Benefit from ongoing training and clear career progression opportunities

• Work Monday to Friday with a supportive collaborative team

• Competitive salary with company pension and professional development support

Our client a professional security solutions provider serving clients across the UK is looking for a Client Relationship Manager to join their team in Birmingham. This is an excellent opportunity to develop your career in a growing business that values responsiveness professionalism and customer service excellence.

As Client Relationship Manager youll be the primary point of contact for an established portfolio of clients requiring security solutions. This role is central to maintaining strong long-term client relationships and ensuring seamless service delivery. Youll coordinate with operational teams to arrange personnel and resources respond to urgent requests and identify opportunities to grow existing accounts. Your work will directly impact client satisfaction and support the companys continued expansion.

• Manage a portfolio of existing clients requiring security solutions

• Act as the primary contact for client enquiries and service requirements

• Coordinate with operational teams to arrange personnel resources and deployment schedules

• Build and maintain strong long-term client relationships

• Respond promptly and professionally to urgent or reactive security requests

• Ensure all client requirements are accurately recorded and communicated internally

• Conduct regular client reviews and service performance discussions

• Identify opportunities to expand relationships and introduce additional services

• Maintain accurate records within CRM and operational systems

• Prepare reports quotations and service documentation

• Support senior management with client retention and business growth initiatives

• Handle customer concerns professionally with timely resolution

• Hold a clean UK driving licence

• Previous experience in a customer relationship role service delivery or operations coordination

• Excellent written and verbal communication skills

• Strong organisational and time-management abilities

• Ability to manage multiple priorities in a fast-paced environment

• Professional and confident telephone manner

• Competent user of Microsoft Office (Outlook Excel Word)

• Ability to work independently and collaboratively

• Strong attention to detail

• Experience within security facilities management recruitment logistics or service-based industries (desirable)

• Knowledge of security operations or workforce deployment (desirable)

Our client is a professional security solutions provider dedicated to securing peace of mind for clients across the UK through responsive reliable and high-quality service. The company operates with a clear focus on professionalism and customer service excellence fostering a supportive and collaborative working environment. As an ambitious and growing business theyre committed to developing their team and creating opportunities for career advancement as they expand their operations.

• Competitive salary of per annum

• Company pension

• 35 working hours per week (Monday to Friday)

• Ongoing training and professional development

• Career progression opportunities as the business expands

Alongside a generous benefits package youll work within a supportive collaborative environment as part of an ambitious team focused on delivering high standards and building lasting client relationships.

Interested in learning more Get in touch or apply today wed love to hear from you.