Enter a job title or keyword
Client Relations & Business Development
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
6 October 2026 (Yesterday)
Posted:
Application Deadline:
3 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions drive new business growth and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service strategic marketing business development and the management of events and membership programs to support our expanding network.
## Responsibilities
* *Client Relationship Management*
* Cultivate and sustain robust trust-based partnerships with current clients members and strategic partners.
* Serve as the central contact point ensuring all inquiries are addressed with promptness and professionalism.
* Resolve issues and complaints through empathetic listening sound judgment and a focus on practical solutions.
* Maintain precise client databases monitor interaction histories and pinpoint strategies to enhance satisfaction and retention rates.
* *Memberships Renewals & Retention*
* Oversee the complete membership lifecycle from initial onboarding through active engagement and contract renewal.
* Execute timely renewal notifications follow-up sequences and targeted retention initiatives.
* Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.
* Clearly articulate the value proposition of BPIC Networks certification and membership offerings to all stakeholders.
* *Business Development*
* Generate and nurture a robust pipeline of potential clients new members and strategic alliances.
* Conduct research on target entities identify key decision-makers and devise customized outreach strategies.
* Lead initial discovery meetings effectively communicate BPIC Networks value and convert prospects into long-term partners.
* Collaborate with leadership on proposals partnership structures and commercial negotiations to achieve growth objectives.
* *Events & Community Engagement*
* Orchestrate member events roundtables networking gatherings and client meetings from conceptualization through post-event follow-up.
* Coordinate logistics including invitations registrations speaker management venue selection supplier engagement and attendee communication.
* Represent the organization professionally at all events and facilitate valuable networking introductions.
* Collect attendee feedback and assess event metrics engagement levels and commercial impact.
* *Marketing & Client Communications*
* Design compelling communications for clients and members across email newsletters social platforms and other channels.
* Partner with internal teams and external allies to highlight events membership advantages certification achievements and success stories.
* Produce or oversee clear marketing materials that drive engagement lead generation and member retention.
* Analyze campaign performance and engagement data to refine and improve future marketing activities.
## Requirements
* *Essential Skills & Experience*
* Demonstrated track record in client relations account management membership services partnership development or business growth.
* Solid background in marketing client engagement strategies and relationship cultivation.
* Proven ability to secure new opportunities and maintain high retention rates for clients or members.
* Experience in organizing professional events and managing diverse stakeholder groups.
* Proficiency in handling inquiries resolving complaints and navigating sensitive conversations while preserving long-term relationships.
* Superior written and verbal communication presentation negotiation and organizational capabilities.
* Strong commercial acumen initiative and the capacity to prioritize tasks independently.
* Competency in Microsoft Office Suite and familiarity with CRM or membership management systems.
* *Desirable Skills & Experience*
* Familiarity with the construction industry or the broader built-environment sector.
* Prior experience within professional networks membership organizations or accreditation and certification frameworks.
* Proficiency with email marketing platforms social media tools and content creation software.
* A genuine passion for diversity inclusion and the advancement of positive workplace cultures.
Required Skills:
Right to work in the UK. Previous experience in a liaison customer service or stakeholder engagement role (construction experience preferred). Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Good organisational and time management skills. Proficient in Microsoft Office. Ability to work independently and as part of a team. Reliable professional and approachable.
