Client Relations Associate

A London-based Associate-role within Global Client Relations supporting the Middle East Sales Team working in close collaboration with colleagues across both our London headquarters and our new Abu Dhabi office.

Specific Responsibilities
Serve as a dedicated point of contact for all day-to-day client inquiries
Maintain CRM system with client records activity and pipeline and coordinate all ad hoc requests and ongoing reporting to senior management including annual business plans and monthly/quarterly review packs
Support the Middle East Sales team as required on all projects impacting existing client base and prospective pipeline whilst working with various internal stakeholders on strategic initiatives to improve the overall efficacy of the team
Manage client onboarding process by providing support and direction for complex investor transactions
Coordinate prospect/client portfolio reviews operational due diligence meetings RFP and DDQ completion roadshows outreach campaigns annual conferences client update calls and trade reconciliations
Deliver customized standardized and ad-hoc reporting to our Middle East client base
Direct ongoing client subscription and redemption process ensuring flows are
communicated in a timely and accurate manner
Organize and implement new commercial agreements and the ongoing maintenance of these agreements (Intermediary Rebate Platform Custody agreements etc.)
Coordinate client restriction list implementation trade error notification and side letter attestation process in conjunction with Man Compliance team.

Technical Competencies
Broad interest in active alternative asset classes spanning systematic and
discretionary strategies across public equity and fixed income (long-only and hedge funds) managed futures and private credit
Bachelors degree with 4 years of experience in client service client relations
investor relations or investment operations within a financial services firm; prior
exposure to Middle Eastern clients or markets is advantageous and Arabic language skills while not required would be beneficial
A strong cultural awareness and appreciation of Middle Eastern business customs relationship-building etiquette and communication styles with the ability to engage sensitively and effectively across diverse client profiles
Working towards or a strong interest in pursuing CFA or CAIA qualifications
Familiarity with AI tools and a curiosity to leverage emerging technologies to
enhance client servicing reporting and operational efficiency
Strong interpersonal skills with the ability to build and maintain effective working relationships with clients prospects and colleagues at all levels across the Man organisation

Excellent organisational and time management skills with the ability to thrive in a high-pressure fast-paced and high-volume environment