Client Relations Advisor
Job Location:
Carmarthen - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Client Relations Advisor
Location: Carmarthen
Contract: Permanent Full-time
Hours: 37.5 hours 9am 5pm Monday - Friday
Start Date: ASAP
In this role youll create a strong first impression on every interaction balancing efficiency with a personable approach to ensure callers feel heard supported and valued. Youll bring a confident and professional telephone manner setting the tone for a positive and seamless client journey from the very first point of contact.
Redkite Solicitors has been trusted to provide exceptional legal advice to individuals families and businesses since 1898. As a progressive full-service law firm were driven by growth and innovation continuously expanding our reach to meet the diverse needs of our clients. With nearly 300 dedicated professionals were proud to be recognised as an employer of choice with a number of our lawyers recognised in both Legal 500 and Chambers reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.
Candidates should be aware that their first day of employment may be based at an alternative Redkite office for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.
What Will You Be Doing
- Be the voice of our business handling incoming calls with confidence efficiency and a calm composed approach setting the tone for every client interaction.
- Create strong first impressions that build trust confidence and reassurance from the very first conversation.
- Engage with clients through active listening and clear empathetic communication taking the time to truly understand their needs.
- Seamlessly connect clients to the right people by routing calls accurately across our offices ensuring a smooth and efficient experience.
- Capture key details with precision and care helping every enquiry progress effortlessly from first contact to resolution.
- Bring energy and positivity to the team contributing to a collaborative client-focused culture where people enjoy coming to work.
- Play an active role in delivering a modern consistent and high-quality client experience ensuring every interaction is smooth professional and memorable.
Requirements
Who Were Looking For:
- Experienced in telephony and client communications able to manage a high volume of calls and enquiries confidently
- An exceptional listener and confident communicator able to quickly understand needs and respond with clarity empathy and impact.
- Maintains a composed positive and professional approach even when working at pace.
- Builds a strong understanding of the business quickly enabling confident and informed support for every caller.
- Applies a keen eye for detail ensuring accuracy and consistency across all interactions.
- Takes a proactive solutions-focused approach with a genuine commitment to going the extra mile.
- Comfortable working across multiple systems demonstrating confidence and efficiency in a digital environment.
Benefits
Whats In It For You
Were committed to creating a supportive collaborative and high-performing legal team. Youll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust teamwork and excellence and offer an environment where you can grow and succeed.
- A collaborative friendly working environment with regular team connection days
- 25 days annual leave (plus additional days with length of service)
- Option to buy or sell annual leave
- Life Assurance
- Redkite Rewards scheme
- Pension Scheme
- Contributions to gym membership
- Career development and learning support
How to Apply
If youre ready to make a difference in a positive and dynamic environment wed love to hear from you.
At Redkite we are committed to creating a diverse inclusive and supportive workplace where everyone is valued. We welcome applicants from all backgrounds including gender race ethnicity sexual orientation disability age religion and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
