Client Operations Manager (FTC)

Job Description:

Dentsu is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo Japan and now present in over 145 countries and regions it has a proven track record of nurturing and developing innovations combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media CXM and Creative while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands people and society.

MKTG Sports & Entertainment is an important part of our world-class offering. MKTG Sports & Entertainment is a global integrated agency that harnesses the power of sports and entertainment to impact human behaviour through meaningful marketing solutions and experiences. Our key differentiator is knowing people better than anyone else and using deep consumer insights to establish powerful connections between sports properties and brands.

Across strategy measurement content hospitality and events we connect the sports and entertainment industry and companies around the work to deliver meaningful marketing solutions and experiences that are truly differentiated. The experiences that we create engage customers build memorable brands and deliver value.

We are part of Dentsu Sports International a newly formed global sports network comprised of MKTG Sports Entertainment dentsu Sports Analytics and dentsu Sports.

We are looking to hire a Client Operations Manager on a Fixed Term Contract based out of our London offices.

Role Overview

We are seeking an experienced and highly organised Client Operations Manager to lead the day-to-day management and delivery of two of our largest client accounts within the Hospitality & Events department. This role will oversee multiple campaigns hospitality programmes and activation workstreams ensuring projects are delivered efficiently on time and to the highest standard.

Acting as the operational lead across the accounts the Client Operations Manager will be responsible for project planning campaign coordination client reporting and maintaining strong client relationships. The role will also provide guidance and support to junior team members helping to prioritise workloads oversee delivery and ensure consistency across all activity.

Working closely with the Client Director internal departments suppliers and client stakeholders this individual will play a critical role in driving operational excellence while delivering a best-in-class client experience.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts building and maintaining strong trusted relationships.

• Take ownership of the planning delivery and tracking of multiple campaigns and ticketing programmes across two major client accounts.

• Own the production and delivery of regular client reports ticket / campaign updates performance summaries and status documents.

• Provide day-to-day guidance and support to junior team members across account and project activity.

• Build effective relationships with clients suppliers rights holders other client agencies and internal stakeholders.

Skills & Qualifications

• Proven experience in client services account management project management or operations management within sports marketing events ticketing sponsorship or agency environments.

• Demonstrated ability to manage multiple projects campaigns and ticket allocations simultaneously.

• Strong client relationship management skills with experience engaging senior stakeholders.

• Excellent project management organisational and prioritisation skills.

• Strong analytical and reporting capabilities with high attention to detail.

• Experience leading or mentoring junior team members.

• Exceptional communication skills both written and verbal.

Inclusion and Diversity

At Dentsu we embrace diversity and inclusion valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation benefiting our employees partners and communities.

We welcome applications from all individuals regardless of race ethnicity nationality religion gender gender identity sexual orientation age disability marital status or any other protected characteristic. Beyond recruitment we strive to create an environment where everyone feels respected supported and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process please contact us at quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

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