Client Experience Manager
Job Location:
Monthly Salary:
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Job Summary
What Youll Do
- Manage the client journey from enquiry to ongoing reviews
- Support business growth through excellent client experience
- Conduct consultations assessments and risk assessments
- Develop and oversee personalised care plans
- Build strong relationships with clients families and professionals
- Complete quality assurance visits and client reviews
- Investigate complaints and drive service improvements
- Ensure compliance with CQC and company standards
- Lead coach and support team members
- Participate in the on-call rota
- Maintain accurate records and systems
Qualifications :
About You
Youll ideally have:
- Relevant experience in the care sector
- Strong relationship-building and communication skills
- Leadership and team development experience
- Excellent organisation and problem-solving abilities
- A passion for delivering outstanding customer service
- Good knowledge of quality and compliance requirements
- Confidence using IT systems and Microsoft Office
- A full UK driving licence and access to a vehicle
Committed to continuous professional development and willing to undertake relevant training and qualifications to support success in the role.
Additional Information :
What We Offer
- salary plus bonus
- 25 days holiday plus bank holidays
- Structured induction and ongoing development
- Support towards professional qualifications
- Employee Assistance Programme
- Benefits and pension scheme
- Long service recognition
- A supportive values-led culture
Why Home Instead
This role offers the opportunity to make a genuine difference to the lives of older adults and their families while helping shape the future of care in Norwich.
If youre passionate about people care and positive outcomes wed love to hear from you.
Remote Work :
No
Employment Type :
Full-time
About Company
Home Instead is the worlds leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CARE Professional t ... View more
