Client Experience Manager

The Role

Working closely with the Registered Care Manager youll play a key role in managing the client journey from initial consultation through to ongoing reviews ensuring every client receives a personalised service that exceeds expectations.

Your responsibilities will include:

• Carrying out new client consultations and care assessments.
• Developing reviewing and auditing person-centred care plans.
• Building strong relationships with clients families and healthcare professionals.
• Supporting mentoring and supervising our Care Professionals through regular supervisions appraisals and competency assessments.
• Conducting client reviews and ensuring care continues to meet changing needs.
• Maintaining accurate digital care records and supporting care planning systems.
• Identifying training and development needs within the care team.
• Supporting the Registered Care Manager and deputising in their absence when required.
• Participating in the on-call rota.

Qualifications :

About You

Were looking for someone who genuinely shares our passion for delivering exceptional home care.

Youll ideally have:

• Level 3 Health & Social Care qualification (or equivalent).
• Experience in a senior care field care supervisor care coordinator or similar role.
• Strong knowledge of person-centred care and care planning.
• Experience supervising coaching and developing care teams.
• Excellent communication and relationship-building skills.
• Good IT skills and confidence using digital care systems.
• A full UK driving licence and access to a vehicle.

Additional Information :

Why Join Home Instead

At Home Instead youll become part of a supportive friendly team that genuinely cares about its clients and each other.

We offer:

• A rewarding leadership role where you can make a real difference.
• Ongoing professional development and training.
• Supportive management team.
• Opportunities to progress your career.
• A positive values-led culture built on kindness trust and respect.
• The opportunity to work for one of the UKs leading home care providers.

Passionate about delivering exceptional care Join our team and make a real difference to the lives of our clients their families and our Care Professionals every day.

Ready to Join Us

Apply today or contact us on or for an informal chat.

Help us continue delivering outstanding care to our local community.

All roles at Home Instead are subject to satisfactory references and DBS checks.

Remote Work :

No

Employment Type :

Full-time