Client Executive
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Job Summary
Client Executive Small Law
About the Role
Thomson Reuters is looking for a dynamic and customer-focusedClient Executive Small Lawto join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers while championing the adoption of Thomson Reuters newest AI-powered solutions that are transforming how legalprofessionalswork.
You will act as a trusted advisor to your customer base combining relationship management risk-based prioritization and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions while identifying opportunities to expand that value through upsell and cross-sell.
About the role
In this role as a Client Executive Small Law you will be responsible for:
Retention & Risk Management:Own the retention and risk prioritization across a large book of law firm customers using risk data and account health indicators to guide daily activity and focus effort where it matters most.
Upsell & Growth:Helping sales executive toidentify upsell opportunities within the existing customer base aligning Thomson Reuters solutions to each customers specific aims goals and workflows.
AI Adoption & Transformation:Drive increased adoption of new and existing AI solutions positioning Thomson Reuters as a partner in transforming how customers and theirclientswork.
Customer Onboarding:Partner closely with theSalesExecutive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
Account Hygiene:Maintain accurate up-to-date account and pipeline data (hygiene) within CRM systems to support accurate reporting and forecasting.
Activity & KPI Management:Consistently meet or exceed defined activity KPIs managing a high-volume book of business with strong organization and prioritization skills.
Product Stickiness:Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows increasing overall stickiness and reducing churn risk.
Collaboration:Work cross-functionally with New Business Customer Success Product and Marketing teams to deliver a joined-up customer experience across the territory.
Customer Insight:Maintain a curious consultative approach staying close to customer needs market trends and competitor activity to inform account strategy.
About you
To be considered for the role of Client Executive Small Law you will have:
Proven experience in account management customer success or sales within a B2B environment (legal SaaS or professional services industry experience a plus).
Strong organizational skills with the ability to manage a large diverse portfolio of accounts efficiently.
A curious consultative mindset with genuine interest in understanding customer challenges and how technology (particularly AI) can solve them.
Excellent interpersonal and relationship-building skills; comfortable engaging with stakeholders at all levels within law firms.
Data-driven approach comfortable using risk and usage data to priorities time and effort.
Track record of achieving retention upsell and activity-based KPIs.
Strong communication and collaboration skills with experience working alongside New Business or Sales colleagues.
Passion for technology and innovation with an interest in AIs role in transforming the legal industry.
#LI-IG1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
IC
About Company
Thomson Reuters delivers technology with purpose — empowering professionals to make faster decisions, gain sharper insights, and deliver greater impact.
