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Client Care Administrator
Job Location:
Monthly Salary:
Posted:
21 August 2026 (Yesterday)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Client Care Administrator
Location: Carlisle
Salary: From 25000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: Monday to Friday
Overview
NXT Recruitment is delighted to be working in partnership with a highly respected and forward-thinking financial services organisation to recruit a Client Care Administrator.
This is an excellent opportunity to join a professional supportive and growing business where exceptional client service is at the heart of everything they do. As a Client Care Administrator you will become a key point of contact for clients providing ongoing support managing enquiries with empathy and professionalism and working closely with Financial Advisers to deliver an outstanding customer experience.
The business has built an excellent reputation for investing in its people and promoting from within offering genuine career progression across a variety of departments. Whether your ambitions lie in client relationship management administration paraplanning compliance or financial advice this role provides an excellent foundation for a long-term career within the financial services industry.
Key Responsibilities
Requirements
Desirable Skills
Please contact Sarah at NXT Recruitment on for more information.
NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role you accept the terms of our Privacy Notice which can be found on our website.
Location: Carlisle
Salary: From 25000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: Monday to Friday
Overview
NXT Recruitment is delighted to be working in partnership with a highly respected and forward-thinking financial services organisation to recruit a Client Care Administrator.
This is an excellent opportunity to join a professional supportive and growing business where exceptional client service is at the heart of everything they do. As a Client Care Administrator you will become a key point of contact for clients providing ongoing support managing enquiries with empathy and professionalism and working closely with Financial Advisers to deliver an outstanding customer experience.
The business has built an excellent reputation for investing in its people and promoting from within offering genuine career progression across a variety of departments. Whether your ambitions lie in client relationship management administration paraplanning compliance or financial advice this role provides an excellent foundation for a long-term career within the financial services industry.
Key Responsibilities
- Act as the first point of contact for clients providing a professional and friendly service
- Build strong relationships with clients while delivering an exceptional customer experience
- Support Financial Advisers with client communications and administrative duties
- Respond to client enquiries promptly via telephone email and written correspondence
- Handle incoming and outgoing calls ensuring enquiries are resolved or directed appropriately
- Work within a regulated environment following company procedures and industry standards
- Support vulnerable clients with empathy patience and professionalism
- Maintain accurate client records and ensure all information is processed confidentially
- Assist with the preparation and management of client documentation
- Work collaboratively with colleagues to ensure a seamless client journey
- Maintain high levels of organisation while managing multiple priorities
Requirements
- Previous experience within a customer service client care administration or office-based role
- Excellent communication skills with a professional and approachable manner
- Strong organisational skills with excellent attention to detail
- Ability to handle confidential and sensitive information with discretion
- Excellent problem-solving skills and the ability to manage challenging conversations with empathy
- Strong emotional intelligence and a genuine desire to help people
- Good IT skills including Microsoft Office
- Positive proactive and team-oriented approach
Desirable Skills
- Experience working within a regulated or professional services environment
- Previous experience within financial services banking insurance legal or professional services
- Experience using CRM or client management systems
Please contact Sarah at NXT Recruitment on for more information.
NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role you accept the terms of our Privacy Notice which can be found on our website.
Required Experience:
Unclear Seniority
About Company
NXT Recruitment works with employers & candidates from a multitude of sectors all across Carlisle & Cumbria. Contact us to begin your journey today.
