Client Accountant

Job Title

Job Description Summary

Job Description

Key Responsibilities

Client Service & Delivery

• Deliver accurate and timely accounting services in line with contractual obligations and internal SLAs.
• Own and have full sight of Client and property Trial balances ensuring any discrepancies are resolved during management.
• Prepare standard and bespoke financial reports for clients and internal stakeholders.
• Prepare and reconcile non-recoverable invoices to be paid on behalf of Clients ensuring the prompt issuance of funding requests and receipt of funds.
• Manage day-to-day queries from Property Managers and Clients providing clear and professional responses.
• Ensure the accounting system is kept up to date to maintain data integrity and promptly complete any data change requests.
• Own service charge year-end reconciliations rent and service charge postings and general ledger management ensuring audit queries are resolved in full.
• Critically review SC cash reconciliations including tenant recoverable clearing any discrepancies.
• Ability to effectively onboard and offboard any new instructions in full including SC handovers.
• Ensure accurate coding invoicing and financial records for your assigned portfolio.
• Liaise directly with clients to provide financial updates clarify information and address routine accounting issues.
• Support the wider accounting teams with resolution of unallocated cash items.
• Prepare accurate and timely completion statements upon request.
• Ensure Client income is paid across in line with contractual obligations and without error.
• Maintain a schedule of Client delivery ensuring accurate records and filing system at all times.
• Support with Client audit requests.
• Lead Client calls from an accounting perspective and managing external stakeholders.
• Support the development and coaching of Assistant Client Accountant(s) that may deliver to your Client or be part of your wider team.

Operations & Risk

• Ensure all accounting work complies with internal procedures RICS guidelines and client money regulations.
• Monitor and validate outputs from internal systems and offshore support teams.
• Assist with onboarding and offboarding of properties and clients ensuring financial data is transferred correctly.
• Flag potential risks or recurring issues to senior team members with suggested resolutions.

System Use

• Use of PM&A Tramps (or similar property management system) for day-to-day financial processing and reporting.
• Maintain up-to-date records in line with internal compliance and client reporting standards.

Team Collaboration

• Work collaboratively with Property Managers Facilities Managers and wider Client Accounting teams.
• Support colleagues with ad hoc financial tasks as required to ensure smooth service delivery across the team.

Knowledge & Experience

• 23 years of experience in property accounting client accounting or a similar finance role.
• Understanding of service charges rent accounting and client money handling.
• Experience using property management systems (PM&A Tramps experience preferred).
• Good working knowledge of Excel and Microsoft Office 365.
• Familiarity with RICS client money rules or property industry standards is desirable.

Skills & Personal Attributes

• Strong attention to detail and high level of accuracy.
• Clear communicator with a professional and customer-focused approach.
• Comfortable working to deadlines in a busy fast-paced environment.
• Proactive organised and willing to take ownership of assigned responsibilities.
• Enthusiastic team player with a willingness to learn and develop.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. This job description is subject to change at any time and may differ slightly based on regional location.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity gender gender identity or expression sexual orientation age disability religion marital status or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process you are invited to bring this to the Talent Acquisition Advisors attention once they have made contact.