Cleaning Services Officer

At theNSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

• Temporary Full Time up to 30/09/2029

• Location: Tamworth

• Salary: Clerk Grade 5/6 with salary ranging from $99938 to $110271 super and annual leave loading

• Be part of a brand-new team improving the standard of cleaning services across NSW public schools

About Cleaning Services

The NSW Governments reforms to public sector cleaning services entail the NSW Department of Education taking over management of the states Whole-of-Government cleaning contracts from January 1 2026.

A team has beenestablishedto deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance ITD Recruitment and Risk Management.

About the role
This role offers a great opportunity for someone who enjoys working closely with local schools and communities while having the flexibility to travel across a rural region. As a Cleaning Services Officer youll play an important part in supporting safe clean and wellmaintained learning environments by coordinating inspections tracking service issues and helping ensure contractors deliver quality outcomes.

With multiple office locations across NSW youll have the benefit of flexible working arrangements that support regional living while still being part of a statewide team. If you value meaningful community impact enjoy building relationships with school staff and contractors and appreciate a role that gets you out on the road as well as working with data and reporting this position offers a rewarding blend of autonomy variety and purpose.

For further information please click hereto view the role description

About you
You are a reliable and organised professional who takes pride in supporting schools and communities throughhighqualityservice delivery. You excel in roles where accuracyresponsiveness and clear communication are essential and you bring a practical approach to resolving issues andmaintainingstrong working relationships. Your ability to balance administrative tasks with travel andonsiteengagement enables you to supportdaytodaycleaning service operations with confidence and care.

The ideal candidate will have:

• Strong organisational skills and attention to detail with the ability tomaintainaccuraterecords track issues and support effective reporting.

• Excellent communication and customer service skills enabling positive and productive interactions with principals school staff contractors and colleagues.

• Confidence in coordinating inspections scheduling site visits and preparing documentation to support contract oversight and assurance activities.

• A practical understanding of service delivery issue management and compliance requirements ideally within facilities cleaning services or a similar operational environment.

• A commitment to safety professionalism and continuous improvement contributing to cleaner safer learning environments across rural NSW.

Join us and help shape how cleaning services are delivered across our schools.

Key Knowledge and Experience

• Knowledge of cleaning service delivery standards compliance requirements and contractor performance monitoring.

• Knowledge of and commitment to implementing the DepartmentsAboriginal Education Policyand upholding theDepartments Partnership Agreement with the NSW AECGand to ensure quality outcomes for Aboriginal people.
  

Essential requirements of the role

• Current and valid drivers licence and willingness to travel across the assigned region.

• Current and valid Working with Children Check clearance for paid employment.

• Demonstrated understanding of and commitment to thevalue of public education.

Benefits

• Flexible working arrangements

• 35 hour working week

• Competitive salary sacrificing employers contribution to superannuation and annual leave loading

• Flex Leave entitlements generous holidays & leave conditions

• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicants Guide to Applyingtoassistyou with your application.

Targeted Questions

1. Describe a time when you worked with a stakeholder that was resistant to changeHow did you influence the stakeholder and what was the outcome (300 words)

1. Describe a time when you looked at a process and improved it What was your approach and what was the outcome (300 words)

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click herefor instructions on how tosubmityour application.