Clarity Operations Manager

Permanent Full Time

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The Clarity Operations Manager provides support for project management and project portfolio management tools used by Canada Life and primarily the Clarity Project Portfolio Management system. The manager leads a team of which includes a business analyst a support analyst and two Clarity developers. The mandate for the team is to maintain access to the tools and support continuous improvement of features and controls to enhance their utility for project managers PMO teams delivery teams executives and portfolio managers. The Clarity Operations Manager ensures the team maintains the confidence of key stakeholders by identifying and addressing useability issues and by working with other members of the Clarity and Data Analysis team to develop and support a data quality framework to improve and maintain data quality. The Clarity Operations Manager will be expected to take a leadership role in supporting strategic priorities of the Technology PMO and the Technology Strategy & Transformation Office. The ideal candidate for this role will maintain and establish current state team processes act as a project delivery expert build strong relationships with business partners across a variety of teams and be effective at communicating change.

Were looking for an individual that is an effective team leader providing clear vision to their team for the value derived from effective project management tools constantly looking to improve the portfolio and not afraid to explore creative problem-solving techniques. Working with TPMO leaders the role will be responsible for managing an evolving set of capabilities to improve delivery and resource management practices business partner and customer experience business efficiencies and business differentiation.

What youll do

• Lead and develop a team of Clarity Operations specialists
• Maintain and oversee a delivery pipeline of new enhancements ranging from simple changes to metadata to new integrations and automated business processes ensuring requirements are well understood changes are developed efficiently testing is completed and change management processes are followed to minimize implementation risks
• Understand business and technology challenges and find opportunities for out of the box solutions
• Lead discovery discussions to understand business problems feature opportunities and useability gaps articulating the art of the possible.
• Translate business requirements workflows and operating models into clear functional and technical direction for team members
• Maintain a high level of user engagement and support for project managers and other TPMO application users
• Work closely with the Data Analytics team to develop data providers fields controls and processes necessary to maintain a high standard of data quality in support of key reports and dashboards
• Support and champion the implementation of a data quality framework for project and resource data managed in Clarity
• Act as SME for Clarity (PPM) improving adoption and data quality
• Provide support for secondary TPMO applications including Microsoft Planner Microsoft Project and Smartsheet
• Support the wider TPMO team: lean in where needed on strategic projects and priority work.
• Monitor the project portfolio to identify/anticipate opportunities or challenges for Canada Life. Work with the Project Delivery Life Cycle team to develop delivery process changes and with Clarity and Data Analysis colleagues to develop the tools and dashboards to support those processes.
• Establish strong working relationships with delivery teams that enable collaboration and transparency
• Proactively identify and resolve issues that may impair the organizations ability to meet its strategic financial and technical goals
• Coach and develop team members providing meaningful growth opportunities a clear vision for the future and demonstrating how the teams activities support Canada Life and Technologys strategic goals

What youll bring

• Bachelors degree or Masters degree in Computer Science Engineering or a related field
• 810 years of experience in project management project management offices product ownership and/or technology consulting roles with production delivery responsibility.
• Experience in PMO / TPMO environments. Hands-on experience with project portfolio management systems essential with Clarity strongly preferred. Strong understanding of the project management lifecycle and agile methodologies. Experience working in agile or iterative delivery environments.
• Experience defining technical requirements solution designs test plans and operational support documentation.
• Experience working with diverse data platforms data models and structured and unstructured data sources.
• Experience gathering and documenting requirements and guiding solutions from concept through implementation.
• Proven ability to influence senior stakeholders and align system configuration to business objectives. Strong problem-solving and process analysis skills.
• Excellent executive-level communication skills including the ability to convey insights and strategy through data.
• Structured and analytical planning approach; design appropriate work-back schedules to drive effective implementation.
• Understanding of insurance and financial services industry preferred.

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The base salary for this position is between $102000 - $152000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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