Claims Negotiator

Join AX where our people and purpose drive us forward.

At AX were passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.

Our values Inspired to Innovate Always Respectful Fully Accountable and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing development and inclusivity ensuring our people feel supported and empowered every step of the way. Were a team that values care quality and customer satisfaction. Youll be part of a supportive environment where your work is appreciated and your development is encouraged.

About the role

As a Claims Negotiator you will be responsible for managing motor claims through to resolution ensuring timely recovery of costs and delivering against monthly pledge and cash targets. You will use your negotiation skills legal understanding and customer service expertise to resolve disputes progress claims efficiently and maintain high standards of accuracy and professionalism. You will be required to attend the Fort Dunlop office for a minimum of two days per week.

What youll be doing

• proactively manage a portfolio of motor claims to achieve monthly financial targets
• investigate delays and non-payment issues resolving outstanding cases promptly
• negotiate with third-party insurers to maximise recovery balancing commercial outcomes with litigation risk
• liaise with clients solicitors to progress claims via the personal injury portal or into litigation where necessary
• review liability disputes by analysing case files accident locations and road layouts
• engage with clients and witnesses to gather supporting evidence and resolve disputes without litigation where possible
• consult with Team Leaders on complex cases and agree next steps
• conduct full case reviews liaising with internal departments to gather necessary information
• produce clear chronologies of events including hire periods repair timelines and communications
• recommend actions on under-recoveries and disputed hire periods following thorough file analysis
• ensure all actions and communications are accurately recorded in the BackOffice system
• reinforce payment criteria set by the ABI particularly in cases involving rate disputes or late payment penalties
• maintain compliance with GDPR and internal policies
• work closely with internal teams to ensure seamless claim progression
• provide feedback and insights to support process improvements and training initiatives
• carry out additional tasks as requested by your Line Manager.

What youll bring

• proven track record of achieving performance targets in a fast-paced results-driven environment strong verbal communication skills with the ability to influence and negotiate effectively
• excellent written communication skills able to summarise complex situations clearly and logically
• ability to prioritise tasks manage deadlines and work under pressure
• confident working independently and collaboratively within a team
• proficient in Microsoft Office and internal case management systems
• knowledge of ABI and GTA guidelines
• adaptable and tenacious self-starter with a proactive approach
• results-oriented with a strong sense of accountability
• analytical thinker with attention to detail
• professional and respectful communicator
• demonstrate behaviour in line with Company values; Inspired to Innovate Always Respectful Fully Accountable and Delivering Delight.

What we offer

• A salary of 26921 per annum depending on experience
• 22 days holiday (plus bank holidays) rising to 27 with service
• Workplace pension scheme
• Bupa Private Healthcare (optional)
• Life Assurance (4x salary)
• Employee Assistance Programme and wellbeing tools
• Ongoing professional development and career growth opportunities
• One charity/volunteering day off per year.

Wellbeing diversity and inclusion

For the third year in a row we are proud to share that weve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued supported and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.

Weve also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority recognising our commitment to improving health and wellbeing in our workplace.

If our values resonate with you and youre excited about this opportunity wed love to hear from you. You might be just who were looking for.