Claims Handler Third Party Motor

Location: Bolton BL7 (on site)
Type: Permanent full-time
Hours: 35 hours per week Monday to Friday 9am5pm. Flexible working patterns available.
Salary:dependent on experience

Signed off 25 August 2026. Recruiting due to internal promotions and expansion

• Handle third-party vehicle and property damage claims: manage all aspects including investigation negotiation and resolution.
• Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
• Manage complex files: more advanced cases including high-value claims and those with liability disputes.
• Work with credit hire claims: assess and manage credit hire aspects including validation negotiation and challenge of excessive hire charges.
• Liaise with external parties: solicitors insurers and accident management companies.
• Identify fraud: recognise and escalate potentially fraudulent activity for further review.
• Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
• Provide excellent service: consistently high standard with all parties to the claim.

• Minimum 2 years motor claims experience required to be considered for the upper end of the salary range.
• Third party or credit hire experience strongly preferred.
• Excellent customer service and computer skills confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and sound judgement on liability.
• Holds or willing to work towards the CII Certificate fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

• 35-hour week Monday to Friday 9am5pm flexible working patterns available.
• Full-time or part-time considered.
• Support with industry-relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.