Claims Coordinator

Who are we

Were a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.

What will you be doing

What will you bring

At Unum were here to support people through some of lifes most challenging moments. As a Claims Coordinator youll play a key role in helping customers access the support they need delivering excellent service with empathy accuracy and professionalism.

This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isnt required so if youre organised customer-focused and eager to learn wed love to hear from you.

What youll be doing

Youll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:
Registering new claims accurately and efficiently
Managing customer and broker enquiries via email and telephone so confidence in speaking to people is key
Providing excellent customer service and keeping customers informed throughout the process
Processing claims related administration and correspondence
Supporting the management of long-term claims by reviewing ongoing cases
Updating customer records and maintaining accurate information across multiple systems
Managing shared mailboxes and workflow queues to ensure service levels are met
Supporting colleagues across the wider Claims team with a variety of administrative tasks
Looking for opportunities to improve processes and enhance the customer experience

What were looking for

Were more interested in your potential than your previous industry experience. To be successful in this role youll bring:
Experience providing great customer service whether face-to-face over the phone or via email
Excellent attention to detail and accuracy
Strong organisational skills and the ability to manage multiple priorities
Confidence learning new systems and processes
Good communication skills both written and verbal
A positive team-focused attitude
Good working knowledge of Microsoft Office applications

Whether youve worked in retail hospitality administration contact centres customer service or youre a recent graduate looking for your first professional role this could be an excellent next step.

Why join us

At Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .

We are proud to be a Disability Confident Employer.

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