Claims Assessor

Claims Assessor - Starting salary 28500

Do you enjoy speaking with people on the phone Are you naturally curious open to challenges and great at simplifying things

If so this could be the perfect role for you.

A bit about the job

Were growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us.

Youll manage a portfolio of claims cases working closely with internal and external partners to support both employers and employees. By assessing claims arranging treatment and providing telephony support you will help to get the best outcome for the customer.

Youll support customers during difficult timeswhether theyre off work returning or facing long-term absence. This role involves helping people through treatment financial stress or life-changing events so youll need to support individuals with empathy and clarity.

Youll be part of a collaborative team that uses a mix of rehabilitation motivational interviewing and relationship management to get the best outcomes.

100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.

Skills and experience were looking for

• Confident on the phone and able to communicate clearly with a range of people.

• Strong decision-making skillsyou can explain your reasoning and negotiate effectively.

• Great at planning organising and managing your time.

• Resilient adaptable and keen to keep learning.

• Experience in insurance or income protection is a bonus but not essential.

What youll get for this role

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues of the ways we live up to that promise is by investing in have so much to offer when it comes to being an Aviva colleague.

• Starting salary 28500 (depending on location skills experience and qualifications)

• Bonus opportunity- 6% of annual salary actual amount depends on your performance and Avivas.

• Generous pensionscheme - Aviva will contribute up to 14% depending on what you put in.

• 25 days holidayplus bank holidays and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts

• Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earnscheme

• Brilliantly supportive policiesincluding parental and carers leave

• Flexible benefitsto suit you including sustainability optionssuch as cycle to work

• Make a difference be part of our Aviva Communitiesand use your 3 paid volunteering days to help others

• We take your wellbeingseriously with lots of support and tools

Take a lookto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part-time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wed love it if you could submit your application online. If you require an alternative method of applying please contact