Claim Adjuster

Who we are:

Business Unit overview:

The Claims department aim to be market-leaders in the provision of an efficient cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.

Part of Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

What youll be doing:

• Assist with the handling of non-complex SPT claims while developing knowledge and experience within the claims process.
• Assist with the production of loss runs manage statics complete diaries process closures process payments and provide support with and monitoring of claims allocation across the team.
• Provide administrative and daytoday support to the SPT team.
• Embrace and support the delivery of a customer focused claims service contributing to timely responses and clear professional communication with brokers and (re)insureds.
• Assist with the collection and analysis of Key Performance Indicator (KPI) data helping the team monitor performance and meet agreed targets.
• Support Management in project activity to successfully drive and achieve our objectives with potential to attend broker and client meetings in a supporting capacity promoting the Markel Style and the Markel International Claims Philosophy.

Key Skills:

• Have a basic understanding of the claims environment with some exposure to claims handling desirable. London Market experience and familiarity with ECF would be an advantage but are not essential.
• Be customer focused with an awareness of the importance of clear communication accuracy and timely service delivery.
• Support the handling of direct and reinsurance claims developing knowledge and experience under the guidance of other team members.
• Assist with representing the company at market and client meetings alongside more experienced colleagues.
• Be a team player willing to support colleagues and adapt to working across different classes of business as required.
• Demonstrate a willingness to embrace and learn Markel Internationals claims philosophy of being the most customer focused nimble and valueadding claims team in the market.
• Have good written and verbal communication skills.
• Show good organisational skills and the ability to manage tasks with support and direction.
• Possess good IT skills with a working knowledge of Microsoft Office applications including Word Excel and Outlook and an awareness of emerging AI enabled tools to support efficiency and data analysis.

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package
• Up to 16% company pension scheme
• Private medical and dental cover Menopause plan emergency care benefit (children/Pets/dependants)
• Income protection Life assurance electric car scheme travel insurance
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part

If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward reach their full potential and seize opportunities. Youll find your fit amongst our diverse global community of optimists and problem-solvers. Were always pushing each other to think further because we believe that when we strive for better and realise our potential we can help others reach theirs.

Join us and play your part in something special!

Choose Apply Now to fill out our short application so that we can find out more about you.

At Markel we are all about the people celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations or adjustments that may be needed including alternative formats of documents or information on how to apply offline.

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