CICD & Release Automation Lead

WTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life the heart of this we are looking for a talented and experienced SaaS / DevOps Release Manager to join us to help expand and manage our approach capabilities tools and colleagues to deliver agile release management.

This role will be responsible for and lead key aspects of release management including planning scheduling communications team coordination deployment and feature release. You will work closely with teams and stakeholders across the business including product management engineering and security to lead continuous release plans and establishing continuous improvement practices.

The Role

As a SaaS / DevOps Release Manager you will:

Release Management & Governance

• Establish and manage modern release practices including quality gates automated checks and release readiness criteria
• Ensure alignment with governance security and compliance requirements while minimising manual intervention through automation
• Manage risks dependencies and release decisions across multiple product teams

DevOps & Automation Enablement

• Drive the adoption of CI/CD pipelines release orchestration and infrastructure automation across teams
• Work directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines GitOps environment promotion models)
• Identify opportunities to replace manual release activities with automated repeatable processes
• Support teams in implementing progressive delivery techniques (e.g. feature flags canary releases blue/green where applicable)

Tooling & Platform Integration

• Collaborate with platform and engineering teams to align on DevOps tooling pipeline standards and release frameworks
• Ensure release processes are integrated into developer tooling and platform capabilities not operated separately
• Contribute to standardisation of release patterns across SaaS products

Continuous Improvement & Metrics

• Define and track DORA-style metrics (deployment frequency lead time change failure rate recovery time)
• Drive continuous improvement through data-led insights
• Contribute to the evolution of ICT DevOps and SDLC practices

Coaching & Capability Building

• Coach teams on DevOps practices automation and modern release approaches
• Help teams transition from manual process-heavy release management to automated flow-based delivery

• Act as a bridge between engineering architecture and governance

What youll bring

The essential skills/experience for this position are:

• Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g. team sprint) basis to customers
• Great working experience of Agile SDLC and DevOps practices to effectively fulfil the role
• Experience in modern release management tooling e.g. ServiceNow BMC
• Managing multiple and varied internal stakeholders and customers and cross-functional teams
• Contributions into wider organisational practice improvement and evolution
• Knowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approach
• Strong working knowledge of CI/CD pipelines (e.g. Azure DevOps GitHub Actions) and release automation
• Experience implementing pipeline-based release controls automated testing and deployment strategies
• Understanding of infrastructure as code (e.g. OpenTofu) and environment management concepts
• Experience with cloud-native SaaS architectures (preferably Azure)
• Familiarity with observability monitoring and release health metrics
• Ability to work hands-on with engineering teams to diagnose and improve delivery pipelines
• Understanding of modern DevOps practices and principles (GitOps trunk-based development progressive delivery)
• Experience improving developer experience and reducing delivery friction through automation

What we offer

Enjoy a benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please

(ICTTECH TD202627R)