Choice Based Lettings Assistant

Choice Based Lettings Assistant 6 Months Fixed Term Contract

Location/Base: Home and community based with the ability to travel to emh offices and across the East Midlands as required (Designated Office Memorial House Coalville Leicestershire)
Hours: 35 hours week working Monday to Friday
Salary: 24891 - 27657 per annum (RFJ 4)

We are thrilled to invite you to join us at emh within our Communities Team. Our primary objective is to expand our presence in the communities we serve and we believe that your expertise will contribute significantly to this endeavour.

Role

Are you ready to make a difference in peoples lives Do you have a passion for providing administrative support to a team We have the perfect opportunity for you! We are currently looking for a dedicated and Choice Based Lettings Assistant to join our team.

In this role you will support the delivery of a comprehensive housing and estate management service making a positive and lasting contribution to the communities we serve. You will play a key part in delivering an efficient customer-focused Choice Based Lettings (CBL) service supporting customers through the housing application process and ensuring services are accessible responsive and compliant.

The person

Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability

Do you have experience of working collaboratively with others and developing positive working relationships.

Are you well organised able to prioritise and manage competing priorities delivering work to agreed deadlines and standards If so we would love to hear from you.

Our Values

Our Values are important to us at emh and were looking for a supervisor who can live our values and help embed them into the services we deliver. Our values are: Integrity Diversity Openness Accountability Clarity and Excellence.

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days) increasing to 44 days with length ofservice.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six months full pay six months half pay).
• Opportunities to work flexibly and from home where the business need allows.

For further information about the role please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received so recommend early application.

We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.

We do this by:

• Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
  
• Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.