Chemists' Community Fund Caseworker

Wearelooking for aChemists Community Fund Caseworkerto join the Royal Society of Chemistry (RSC) on fixed term basis covering maternity leavefor up to 12 months. This is a part-time role working28 hours per week(to include Wednesdays and Thursdays).

The Chemists Community Fund the working name of the RSC Benevolent Fund provides financial support for the relief and prevention of poverty as well as advice and signposting to support members and their families through challenging life events.

Handling a typical caseload of 20-25 casesthis is a rewarding opportunity to make a genuine difference to the lives of RSC members and their families at some of the most challenging points in their lives. AsaCaseworker you will support the day-to-day activities of the Chemists Community Fund providing guidance and support to members helping to developthe service in line with the Funds new strategy and building your specialist understanding of the wider advice and guidance landscape.

You will work closely with colleagues across Member Communities and with the RSC Careers service on matters such as employment and job seeking where relevant.

At the RSC we believe in flexibility and this role offers hybrid working. While the position is contractually based at our Cambridge officeyoullhave theoptionto work from home elsewhere in the UK. We do ask that you attend the Cambridge office at least twice a month (currently Thursdays) with more frequent visits expected early on to support your induction.This role will also require occasional travel within the UK. If you need flexible working arrangements please outline this in your application.

This role will require arelevantDBS check.

In this role you will:

• Act as a point of contact for the RSCs Chemists Community Fund services responding toinitialenquiries and providing informationadviceand guidance to members asappropriate.

• Ensure service delivery to members is in line with national information advice and guidance standards.Use up-to-date working knowledge of major state benefits and awareness of the availability ofassistancefrom othersourcese.g.local government and other charitableorganisations.

• Undertake online calls and occasional home visits with members and beneficiaries offering guidance and gathering information to enableaccurateassessment of potential areas of need.

• Support the Chemists Community Fund Committee.

• Preparegrant recommendationsfor consideration ensuring that complete but concise briefing information is available to approvers developing and justifying recommendations in line with criteria.

• Develop our external relations with member-groups employers university welfare officers other relatedcharitiesandorganisations to support better signposting and referrals to the Fund.

• Support the team with administration duties when.

• Take ownership for the confidentiality and protection of all personal data handled by the Fund.

• Assist the Chemists Community Fund Managers with the delivery of key projects.

• Contribute to other activities as required by the Chemists Community Fund Managers.

What we are looking for:

• Experience ofmanaging casework andbeable to handle phone callsemailsand issues of a sensitive naturedemonstratingtact diplomacyempathyand the ability to relate to people who may be experiencing difficult personal circumstances.

• Articulatecommunicatorwith experience in a customer-focused environment.

• Ability todiscern betweeninformation essential to case development and information of only peripheral importance.

• Ability to exert effective influence and form productive relationships with internal colleaguesandexternal contacts.

• Must be able to work independently when but also as part of a team. Be up to date on data protection and confidentiality practices.

• Forward thinking with an empathetic approach to casework and services able to undertake administration duties and project management when.

If you are interested in this role please apply before the end of the closing date. When applying you will need to provide an up-to-date CV and as a cover letter (in no more than 500 words) telling us about your relevant knowledgeskillsand competencies and why you are applying for this role.

Aboutthe RSC

We are a thriving international community of over60000 members in 125 countries an internationally renowned publisher ofhigh-qualitychemical science knowledge and the professional body for chemists in the UK with a reputation as an influential champion for the chemical sciences.

Benefits

We promote a healthy work/life balance and flexible working options. Our benefits package includes:

• 26 days paid holiday per annum plus bank holidays.

• Pension plan with up to 12% employer contributions (depending upon your contribution).

• Life assurance at 3 times basic annual salary.

• Enhancedparentalleave.

• Paid volunteering days.