Channel Sales & Operations Coordinator

Channel Sales & Operations Coordinator

Location: Harrow UK (Working arrangements can be flexible depending on your location ranging from hybrid to fully remote with ad hoc office days planned with the Sales Director)

**Contract:**Permanent Full-time (37.5 hours per week)

**Reports to:**Sales Director

**Domain (Department):**Print & Copy Channel Business (Domain)

Start date immediate

Info Technology Supply Ltd is a well-established software company with a 38 year track record offering cloud-based SaaS on-premise software and professional services. We also specialise in print and copy management helping organisations control costs improve security and streamline their print and copy environments.

The Channel Sales & Operations Coordinator is the operational backbone of the Channel Sales function in the Print & Copy Channel Business Unit. The role keeps day-to-day sales activity running smoothly so the Channel Sales team can perform at its best and the business can grow.

It combines sales administration partner support and operational coordination with ownership of key channel processes and business controls. You will manage the full lifecycle of our channel partner and vendor relationships: partner onboarding reseller agreements vendor contracts renewals compliance tracking MDF administration and certification management.

Working with the Channel Sales team vendors and internal departments you will keep administration accurate processes efficient and channel initiatives on schedule. Strong organisation attention to detail and a proactive approach are essential.

You will report to the Sales Director and work closely with the Sales Ordering & Renewal Processes team Finance HR and other relevant departments/domains.

1. Support the Sales Director with reports presentations and sales performance summaries.

2. Keep partner and reseller records accurate and up to date across all clusters.

3. Share pricing product promotion and policy updates with partners and sales teams.

4. Build and maintain performance dashboards in Power BI and the CRM.

5. Coordinate onboarding for new reseller partners and new team members

6. Drive new initiatives utilising AI which will bring efficiencies to this role and operation of the domain

1. Provide sales data and reports to help plan and measure marketing campaigns.

2. Contribute ideas and content for the company website.

1. Manage the lifecycle of reseller agreements and vendor contracts from preparation to signature and filing.

2. Maintain a renewals calendar and start renewal discussions well ahead of expiry.

3. Track partner compliance with contract terms programme requirements and internal business controls.

4. Work with HR Legal and Finance on contract changes approvals and audits.

1. Maintain an up-to-date register of all vendor and supplier agreements partner programmes certifications and rebate arrangements relevant to the Print & Copy Channel Business Unit.

2. Coordinate vendor contract renewals certification requirements programme compliance obligations and related deadlines ensuring timely action and stakeholder awareness.

3. Act as the day-to-day administrative liaison with vendor partners supporting relationship management and escalating commercial or strategic matters where appropriate.

4. Administer vendor-funded programmes including MDF claims co-marketing agreements service credits rebate schemes and co-op funding ensuring submissions are accurate timely and fully documented.

5. Maintain accurate records of vendor budgets claims rebates programme performance and supplier targets providing reporting and tracking as required.

1. Develop maintain simple procedures and records to ensure consistent channel and vendor administration.

2. Identify process improvements and support the implementation of more efficient ways of working.

3. Maintain contract vendor and programme documentation in line with company quality and information security requirements.

4. Keep a central library of supplier customer and dealer agreements.

5. Provide regular updates on contract renewals vendor programmes MDF activity and compliance status.

6. AI engagement for improvements

Build weekly and monthly reports on pipeline sell-through and partner performance.

Calculate and reconcile rebates incentives and partner commissions with Finance

Flag trends at-risk partners and process gaps to the channel team

Help plan and run quarterly business reviews (QBRs) with key partners as well as internal reviews to track company performance and goals

1. Coordinate the onboarding of new team members joining the channel business including documentation system access and induction scheduling

2. Act as a point of continuity for new joiners during their first weeks working with the relevant Cluster Manager to ensure a structured start

1. 12 years in sales operations sales administration channel or partner programmes or contract administration
2. Degree in business marketing or a related field or equivalent experience
3. Hands-on experience with a CRM (preferably webCRM) and Power BI or a similar reporting tool
4. Strong Excel or Google Sheets skills: lookups pivot tables and basic power BI

5. Clear written and verbal communication with partners vendors and internal teams

1. Experience in the print copy or office technology channel is preferred
2. Familiarity with ISO 9001 or ISO 27001 documentation is preferred- not essential
3. Experience administering contracts renewals or compliance processes.
4. Experience with MDF rebate or vendor certification programmes.
5. Experience using AI platforms and the application of.

The best candidates are organised detail-oriented and comfortable juggling many partners and requests at once.

1. Organisation: you track dozens of open requests without dropping any.

2. Accuracy: pricing orders and payouts are right the first time.

3. Relationship skills: partners managers and team colleagues find you responsive friendly and dependable.

4. Problem solving: you fix the immediate issue then fix the process behind it.

5. Data comfort: you turn raw CRM data into reports people actually use.

1. Competitive salary and benefits package in line with local market rates and statutory requirements

2. Extensive support and training

3. Company laptop

4. Annual leave in line with local statutory entitlements increasing with tenure

5. Pension benefits provided in accordance with local requirements following successful probation

6. Life assurance benefit subject to successful completion of probation and provided in line with local arrangements

7. As part of a growing multinational group you will gain exposure to channel operations vendor programmes and business practices across multiple European markets providing valuable international commercial experience.

8. Progression at iTS is based on performance and impact with opportunities to take on greater responsibility and broaden your involvement across channel operations vendor management and business support activities as your skills develop.

iTS is an independently run company established in 1988 with its headquarters in Harrow London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

Please visit and for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2022 accredited.

Customer Focused: We strive to ensure that our customers needs are met and exceed their expectations building strong long-term relationships.

Flexible & Loyal: We invest time energy and resources in nurturing our relationships aiming for long-term success.

International Team with a Family Spirit: Our company culture values collaboration appreciation and personal development providing a rewarding environment where everyone can thrive.

Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join a collaborative and fast-paced team where your contribution is valued and has a real this role you will support key operational processes coordinate ...