Change & Implementation Manager

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Change & Implementation Manager

Location: Swindon (UK)
Department: Operations
Reports to: Platform Availability Manager

About the role

Were looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with endtoend accountability for how technology and business change is governed executed and embedded in a highvolume regulated and fastmoving payments environment.

Youll provide strategic direction lead and develop a highperforming team and work closely with Engineering Product Security Systems and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience customer experience and regulatory compliance.

A key focus of the role is modernising change governance by embedding risk quality and assurance directly into CI/CD pipelines aligning with ITIL4 DevOps and continuous delivery practices.

What youll be doing:

Leadership & Strategy

• Lead and develop the Change & Implementation team building a culture of accountability quality and continuous improvement.
• Set the strategic direction for Change Release and Implementation governance aligned to organisational and Execo expectations.
• Own and deliver the roadmap for process maturity tooling evolution and automation.
• Represent Change & Implementation at senior and executivelevel forums providing insight assurance and escalation.

Change Release & Implementation Governance

• Oversee endtoend change governance including TRM CAB ECAB and implementation readiness.
• Define robust standards for implementation planning risk assessment validation and rollback.
• Embed ITIL4 practices and drive consistent adoption across Product Engineering and Operations.
• Ensure governance meets regulatory and audit requirements without constraining delivery speed.

CI/CD & Automation

• Embed governance quality gates and risk checks directly into CI/CD pipelines to enable continuous compliance.
• Define standards for automated and lowtouch change including eligibility criteria monitoring and risk thresholds.
• Ensure full traceability from code commit through deployment and postimplementation validation.
• Partner with Engineering and DevOps to align approval logic automated testing and observability with governance controls.
• Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary blue/green).

Operational Excellence & Reporting

• Transform change management from a manual process into an automated datadriven capability.
• Implement KPIs and dashboards to track throughput risk quality and outcomes.
• Own PIR and RCA processes ensuring corrective actions are followed through to completion.
• Publish meaningful reporting for senior stakeholders including risk trends readiness and decision heatmaps.

People & Capability Development

• Develop Change Leads and Analysts improving technical capability decision quality and confidence.
• Lead recruitment succession planning and capability uplift for the function.
• Champion continuous improvement learning and modern change practices.

What were looking for

Essential

• Proven experience leading a Change Release or Implementation function in a technology fintech payments or regulated environment.
• Strong people leadership experience with a track record of building and developing highperforming teams.
• Deep understanding of ITIL4 and endtoend change / release governance.
• Handson knowledge of CI/CD delivery models automated testing and modern deployment practices.
• Experience embedding governance and risk controls into automated delivery pipelines.
• Excellent stakeholder management and communication skills including senior and executive audiences.
• Ability to assess complex technical and operational risk and make sound decisions under pressure.

Desirable

• Experience in PCI DSS and/or FCAregulated environments.
• Familiarity with tools such as GitLab CI/CD Azure DevOps and Jenkins
• Strong data and reporting capability including dashboards and KPI packs.
• Background exposure to Platform Infrastructure Cloud or Network Engineering.

Why Edenred PayTech

Edenred PayTech is the core payment engine for the Edenred Group processing over 100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions while retaining the agility and innovation of a fintech.

Technology is at the heart of what we do with significant annual investment and a strong focus on modern engineering automation and datadriven decisionmaking.

Apply now and Vibe with Us!