Change Consultant – Group Customer & Communications

Its an exciting time to be joining Group Customer & Communications (GCC) at Nationwide as we have an important journey ahead of us; both for our core Nationwide brand as well as for the integration of Virgin Money.

As a Change Consultant in the team youll be supporting or owning the delivery of change initiatives by coordinating planning governance reporting and implementation activity across assigned projects and workstreams.

Sometimes youll be working with an experienced Change Manager delivering elements of a large change initiative and sometimes youll be leading on smaller but equally important change activity.

Were looking for someone enthusiastic proactive and passionate about delivering change with people at the heart whether its customers or colleagues who are impacted.

This role sits within the Group Customer & Communications Function. The functions purpose is to understand our customers and design meaningful engagement opportunities together with building compelling experiences and communications. Customer strategy marketing brand website and legal regulatory & mandatory communications all sit within GCC alongside a focus on communities with our social impact agenda.

Working in GCC youll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages mobilise resource and unify project teams behind a common goal outcome and shared programme plan. This includes integration change activity thats owned by GCC to bring together the Nationwide and Virgin Money brands and customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll spend at least two days per week or if part-time youll spend 40% of your working time based at our Swindon London or Bournemouth office. If your application is successful your hiring manager will provide further details on how this works.You can also find out more about our approach tohybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

This role plays a key part in the successful delivery of change initiatives providing the coordination planning and implementation support needed to keep activity on track and aligned to agreed objectives. Working across multiple projects and workstreams youll help translate plans into action ensuring delivery activities are well organised milestones are achieved and stakeholders remain informed and engaged throughout the change lifecycle.

A core responsibility is maintaining effective governance and delivery oversight. This includes managing project plans tracking actions risks issues and dependencies preparing governance packs and reports and ensuring accurate management information is available to support decision-making. Working with Change Managers in the team youll proactively monitor progress identify potential delivery impacts and support timely escalation and resolution of challenges to maintain momentum and minimise risk.

Youll also support successful adoption and continuous improvement by helping coordinate communications training and business readiness activities. Working closely with business and change teams youll build strong relationships to encourage collaboration and alignment while reviewing outputs against agreed standards and frameworks to promote quality consistency and ongoing improvement across change delivery activities.

About you

To be successful in this role as a minimum you will need:

• Experience supporting change project PMO or business improvement activity

• Good understanding of planning governance reporting and implementation disciplines

• Strong organisation and coordination skills with the ability to manage multiple priorities

• Experience producing reporting management information and delivery documentation

• Strong stakeholder management and communication skills

• Good analytical and problem-solving capability

• Strong attention to detail and ability to work within established governance and control frameworks

• Understanding of change management project delivery and business readiness principles

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

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The hiring manager for this role is Laura Cain and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 16^th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted we will share further details with you about the interview process.

Please let us know about any annual leave you have planned during the interview timeframe.

Please note that should you be successful in securing this role the job title on our internal systems will be Change & Standards Consultant.