Change Consultant

Our Transformation and Knowledge team is a vibrant supportive and high-performing community of change professionals who are passionate about delivering meaningful outcomes for our customers colleagues and the Society (both Nationwide and Virgin Money). We foster a collaborative culture where ideas are encouraged achievements are celebrated and everyone is empowered to make a difference. Working closely with colleagues across Retail Group Customer Operations and the wider organisation youll be part of a team that values innovation continuous improvement and shared success.

As part of Business Services youll work alongside experts in Workforce Capacity & Planning Training and Customer Journey Management giving you the opportunity to build a broad network share knowledge and gain valuable insight into different areas of the business. We pride ourselves on creating an environment where colleagues feel supported to develop challenge themselves and grow their careers while contributing to some of Nationwides most important strategic initiatives.

In this role youll lead and support a range of business change initiatives helping to deliver improvements that enhance customer experiences strengthen operational effectiveness and support Nationwides long-term strategy.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations youll be expected to spend at least two days a week or if part time youll spend 40% of your working time in the office. If your application is successful your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street and there will be a phased and considered integration over the coming years.

Youll be employed by Nationwide from day one delivering real impact and benefitting from a highly competitive range of benefits. Were a workplace where youre rewarded recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

Working alongside Change Managers and Senior Change Managers youll support the delivery of business change across Nationwides Retail and Group Customer Operations division. Youll scope impact assess plan implement and embed small to medium-sized change initiatives while leading the delivery of smaller projects across a diverse range of Retail teams including Branch Network Telephony Digital Complaints Fraud AML and colleagues across both Nationwide and Virgin Money.

Using your business change expertise and stakeholder management skills youll define project approaches assess impacts develop delivery plans and ensure initiatives remain aligned with strategic objectives and business priorities. Building strong relationships across the organisation youll influence stakeholders to achieve successful outcomes and secure the support needed to deliver lasting change.

Youll operate within established governance frameworks proactively managing risks issues and dependencies while using tools such as Jira Confluence SharePoint and Microsoft Office to track progress and provide project reporting. Youll assess the impact of change on operational teams support implementation activities develop business cases and help ensure benefits are realised.

Youll also contribute to the design and implementation of compliant processes that meet FCA and regulatory requirements ensuring solutions are practical effective and aligned with Nationwides strategy and risk appetite.

About you

As a minimum youll have:

• Demonstrable experience delivering business change initiatives from planning through to adoption and embedding

• Proven ability to conduct stakeholder analysis change impact assessments and business readiness activities

• Strong analytical skills with experience creating interpreting and presenting Management Information (MI) to measure change adoption identify trends track performance and inform continuous improvement opportunities

• Experience applying recognised change management methodologies such as Prosci ADKAR Kotter or equivalent

• Excellent organisational planning and communication skills linked to delivering change

• Strong stakeholder management skills with the ability to influence and challenge effectively at all levels including senior leadership

• Experience managing multiple priorities within a fast-paced project environment.

• Advanced Microsoft PowerPoint and proficient Excel skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Werenot just guided bydataweredriven by the real experiences of our Disability Confident Level 3 Leader the highest level.

Thatswhywereconstantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needswerehere to support you need anyadditionalsupport throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

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The hiring manager for this role is Gregor Ballard and the main recruitment contact is Kirsty Packer.