Change & Communications Manager | S3 | Cost & Procurement | Multiple Locations | Internal Mobility

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Cost & Procurement is looking for a Change & Communications Manager based in Milton Keynes Bradford or Glasgow.

This role is a 12 month secondment/FTC.

Santander UK is undertaking a significant transformation programme to support the successful integration of TSB into Santander UK. As part of this programme the Cost & Procurement team is delivering changes to procurement processes systems governance and operating models that will enable a seamless transition to the future state.

The Change & Communications Manager will play a pivotal role in supporting the CFO programme by leading the change management communications and business readiness activities across Procurement and Finance workstreams. The role will ensure colleagues understand what is changing why it is changing and what is expected of them throughout the integration journey.

Acting as the key interface between programme delivery teams business stakeholders suppliers and communication areas. The role will develop and deliver change strategies engagement plans communications and training activities that drive adoption minimise business disruption and embed new ways of working.

The successful candidate will work across multiple workstreams ensuring change impacts are understood stakeholders remain engaged and the organisation is prepared for each stage of delivery through to business readiness and go-live.

To succeed in this role you will be responsible for:

• Lead the end-to-end change management strategy supporting the CFO workstreams within the M&A programme.

• Develop and deliver stakeholder engagement communication and business readiness plans to support successful adoption of new processes systems and operating models.

• Develop and deliver supplier communications and engagement activities throughout the M&A programme including notifications guidance FAQs external websites and supporting materials to ensure suppliers are informed and prepared for upcoming changes.

• Act as the primary point of contact for supplier-facing change coordinating and managing supplier queries through to resolution working closely with Procurement Programme Technology and Business teams to ensure timely and consistent responses.

• Produce high-quality communications presentations and engagement materials tailored to a variety of stakeholder groups including senior leadership.

• Conduct change impact assessments identifying impacts and supporting mitigation activities across affected business areas.

• Partner with Programme Managers Business Leads Technology and Communications teams to ensure change activities are integrated into programme delivery.

• Develop and coordinate training awareness and adoption activities ensuring colleagues are equipped to transition successfully to new ways of working.

• Identify and manage change-related risks issues and dependencies supporting effective decision-making throughout programme delivery.

• Support business readiness cutover communications and post-go-live adoption activities to ensure a smooth transition into BAU.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven experience delivering business change and communications within large-scale transformation or M&A programmes.

• Experience developing stakeholder engagement strategies communication plans and business readiness activities across complex organisations. (Required)

• Experience facilitating workshops impact assessments and stakeholder engagement sessions.(Preferred)

• Experience developing training communications and adoption materials for diverse audiences. (Required)

• Experience working within Financial Services or other regulated industries.(Preferred)

Soft Skills

• Bring passion To bring passion and energy and to give my best

• Talk straight To talk straight and think about the impact of my words (Preferred)

• Speak up - To speak up and challenge where necessary in a constructive manner (Preferred)

• Give support - To give support to colleagues by taking a genuine interest in them and appreciating their contribution (required)

• Show respect - To always show respect including through the little things (Preferred)

• Truly listen - To truly listen for different and new opinions and am open to challenge (Preferred)

• Actively collaborate - To actively collaborate with others to get the best outcome for the customer (required)

• Keep promises - To make decisions and keep promises (required)

• Embrace change - To embrace change and look for better ways to do things (required)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:
53500.00 - 80250.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact either:

Alex Santamaria

Nicky Smith