Casework B1

This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

Operationally focused on organising and supporting internal processes while maintaining a strong customer focus to deliver a high-quality service to both internal and external stakeholders. The role contributes to the effective and consistent delivery of statutory debt services across Scotland engaging with customers through telephone and digital channels.

This role sits within the Delivery Branch of the Agency of the Accountant in Bankruptcy.

The primary focus of the Case Manager role is to support the delivery of statutory debt solutions across Scotland. This includes making well-informed decisions across a range of scenarios in line with relevant legislation and regulatory frameworks as well as holding management responsibility for administrative staff and supporting their performance and development.

Responsibilities

• Leading and overseeing operational management activities ensuring robust due diligence compliance and alignment with organisational priorities.
• Exercising sound judgement and decision making to deliver high-quality outcomes that support key business objectives.
• Delivering against targets providing excellent customer service.
• Taking ownership of resolving enquiries and managing the resolution effectively from initiation to conclusion in line with service standards.
• Developing and maintaining good working relationships with both internal and external stakeholders to deliver.