Case Handler
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Job Summary
- Initial training will take place in the office.
- After training office attendance is required on Tuesdays and Wednesdays.
- Remote work is allowed on other days.
- Flexibility to work from the Sittingbourne office (Kent Science Park) as needed.
- A personal vehicle is necessary for this role.
- Manage damp and mould cases from initiation to completion.
- Respond to inquiries from residents and colleagues.
- Assess and categorize cases following established protocols.
- Offer advice guidance and updates to residents.
- Collaborate with surveyors contractors and internal teams.
- Monitor case progress and ensure deadlines are met.
- Escalate health and safety concerns and high-risk cases when needed.
- Ensure adherence to Housing Ombudsman standards and best practices.
- Maintain accurate records and manage case databases.
- Support scheduling and administrative duties.
- Experience in case management administration or customer-focused housing services.
- Direct customer interaction experience in a public sector or housing environment.
- Understanding of Awaabs Law and damp and mould legislation.
- Strong customer service and communication skills.
- Excellent organizational and administrative skills.
- Ability to prioritize and handle a demanding workload.
- Proficiency in IT including Microsoft Office.
- Ability to work independently and as part of a team.
- Full UK Driving Licence and access to a vehicle.
- Experience in the housing sector.
- Background in managing damp and mould cases.
- Knowledge of Housing Ombudsman standards and best practices.
- Familiarity with reporting tools like Power BI.
- 25.20 per hour (Umbrella)
- 3 Month Contract
- Hybrid Working
- Mandatory Office Attendance on Tuesday & Wednesday
- Bi-Weekly Pay
- Opportunity to contribute to a high-profile damp and mould service.
- Diverse case management and customer-focused role.
- Immediate start available.
Required Skills:
Essential Requirements Experience in case management administration or customer-focused housing services. Experience dealing directly with customers in a public sector or housing environment. Knowledge of Awaabs Law and damp and mould legislation. Strong customer service and communication skills. Excellent organisational and administrative abilities. Ability to prioritise and manage a busy caseload. Strong IT skills including Microsoft Office. Ability to work independently and as part of a team. Full UK Driving Licence and access to a vehicle. Desirable Requirements Experience within the housing sector. Experience working with damp and mould cases. Knowledge of Housing Ombudsman requirements and good practice. Experience using reporting tools such as Power BI. Whats on Offer 25.20 per hour (Umbrella) 3 Month Contract Hybrid Working Mandatory Office Attendance Tuesday & Wednesday Bi-Weekly Pay Opportunity to support a high-profile damp and mould service. Varied case management and customer-focused role. Immediate start available. Suitable for candidates with experience as a Case Handler Housing Officer Customer Resolution Officer Housing Administrator Damp & Mould Coordinator Repairs Coordinator Resident Liaison Officer or Housing Support Officer.
