Care Navigator

Care Navigator OneMedical Group

Hours: Full and Part time positions available
Location: The Light Surgery Leeds
Salary: 12.71 - 13.00 per hour dependent on experience
Contract: Permanent

Are you an organised and compassionate individual with a passion for helping patients access the right care

At OneMedical Group we are looking for a Care Navigator to join our team and play an important role in supporting patients throughout their healthcare journey.

As a Care Navigator you will be responsible for receiving reviewing and processing patient requests ensuring information is accurately recorded and directed to the appropriate clinical or administrative pathway. You will help patients access the right care by signposting them to appropriate practice community external or self-referral services.

This is an ideal opportunity for someone who is organised confident using digital systems and enjoys working with people in a busy healthcare environment.

Why OneMedical Group

For over 20 years OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent family-run healthcare organisation we provide NHS services at scale and design build and manage the spaces where care happens bringing everything together under one roof.

We believe the best places to work are created by people who genuinely love what they do and celebrate each others success. At OneMedical Group our culture is defined by a rare combination of national ambition and genuine family heart.

Founded by a father and daughter who believed healthcare could be delivered with greater empathy and agility weve built a workplace rooted in trust empowerment and open doors. Above all we are united by a shared purpose: creating spaces and delivering services that make a lasting positive difference to the health and wellbeing of the communities we serve.

Your Role & Responsibilities

As a Care Navigator you will help ensure patients receive an efficient supportive and seamless experience when accessing our services.

Your day-to-day will include:

• Patient Requests: Reviewing and processing incoming patient requests received through digital and other approved channels.
• Care Navigation: Reviewing categorising and routing requests using Anima or other approved clinical and digital systems.
• Patient Signposting: Helping patients access the right care by directing them to appropriate practice services community services external providers or approved self-referral pathways.
• Clinical Escalation: Recognising potential red flags and escalating clinical concerns uncertainty or requests requiring clinical judgement to an appropriate clinician.
• Patient Records: Accurately recording and maintaining complete and up-to-date patient information within clinical systems.
• Patient Support: Clearly explaining available options and access routes without providing clinical advice or making independent clinical decisions.
• Collaborative Working: Working closely with clinical and administrative colleagues to effectively manage patient requests and workflows.
• Service Improvement: Contributing ideas to improve patient access signposting administrative workflows data quality and clinical system processes.
• Confidentiality: Maintaining strict confidentiality and complying with Information Governance data protection and organisational policies.

What Were Looking For

Were looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.

You will have:

• Strong written and verbal communication skills
• Excellent accuracy and attention to detail
• Good IT skills and a willingness to learn new clinical and digital systems
• A well-organised and methodical approach to work
• The ability to work independently and under pressure
• The ability to follow agreed processes pathways and procedures
• The ability to recognise potential red flags and understand when escalation is required
• An understanding of the boundaries of the Care Navigator role including when clinical input is required
• An understanding of confidentiality Information Governance and data protection
• The ability to manage your workload effectively and meet agreed timescales.

Experience within primary care the NHS or another healthcare environment would be advantageous as would previous experience of patient administration care navigation or clinical workflow management. Knowledge of clinical system SystmOne and medical terminology would also be beneficial

What We Offer

• 20.6% employer pension contribution
• 25 days annual leave plus Bank Holidays (pro rata) plus an extra day of leave on your work anniversary
• Enhanced Maternity Paternity and Adoption Pay
• Eye Care and Cycle to Work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• OneMedical Groups Refer a Friend cash bonus scheme
• Training and development opportunities through our developing Elevate Academy

Full role-specific training will be provided and may include clinical and digital patient access systems care navigation pathways red-flag awareness clinical escalation procedures patient signposting safeguarding and Information Governance.

When you join OneMedical Group you will become part of an organisation committed to helping you grow make a meaningful contribution and thrive in your career.

Through our developing Elevate Academy we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships specialist expertise leadership and education.

Ready to Make a Difference

If youre passionate about supporting patients confident working with digital systems and want to play an important role in helping people access the right care wed love to hear from you.

OneMedical Group is an equal opportunity employer committed to diversity inclusion and creating a supportive environment for all.

If you require any adjustments during the recruitment process or simply want to learn more about joining our family please reach out to us at .