Care Coordinator (Scheduler)

Do you love building a rota that just works

If youre the person who can look at a week of visits carers and travel routes and turn it into something that runs smoothly wed love to hear from you.

As our Scheduler youll be at the heart of our office. Youll know whos going where keep clients reassured and give our Care Professionals days that make sense.

Start part time and grow with us. The role is 22.5 hours a week worked as three full days. Were happy to agree which days with you. Once youve completed your training the opportunity to move to full time opens up.

Hours: 22.5 hours per week with a route to full time
Location: Basildon office
Salary: Competitive depending on experience plus paid on-call
Contract: Permanent

What youll be doing

• Building and maintaining recurring schedules in Birdie planning 24 weeks ahead
• Matching the right Care Professional to each client and arranging introductions
• Planning efficient local runs so carers spend less time travelling and have fewer gaps in their day
• Calmly managing sickness holidays training and last-minute changes and keeping everyone in the loop
• Working closely with our Care Manager and Recruitment team so new care packages start on time
• Keeping client and Care Professional records accurate and up to date
• Taking part in our on-call rota (one weekend in four and one weekday evening a week)

Whats in it for you

• A route to full time as the business grows
• Paid training including Home Insteads national scheduling programme and a structured induction so youre supported from day one
• 5.6 weeks holiday (pro rata) including bank holidays
• Paid on-call on a fair shared rota plus mileage and a workplace pension
• Employee Assistance Programme and access to Home Instead staff benefits
• A small friendly office team with hands-on owners who are easy to talk to
• Work that matters. Every rota you build helps someone stay safe and happy at home

Qualifications :

Essential

• Proven experience in scheduling or rota coordination ideally in home care. Healthcare or logistics backgrounds are welcome too
• Confident with IT including Microsoft Office or Google and quick to learn new systems
• Excellent organisation and attention to detail and calm under pressure
• Warm clear communication with clients families and carers
• Strong interpersonal skills with the ability to build rapport quickly handle sensitive conversations with tact and keep good relationships even when plans change
• Able to work on your own initiative and as part of a close team
• Full UK driving licence

Desirable

• Experience using Birdie or another home care scheduling system
• Knowledge of CQC-regulated domiciliary care
• Willing to support with occasional care visits (full training given)

Additional Information :

Interested in discussing the role Call the office team on click apply or visit to find out more. Well be reviewing applications as they arrive so please dont wait to apply.

We encourage applications from all sections of the community because we want to reflect the neighbourhoods we work in. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to satisfactory references and an enhanced DBS check (cost covered by us).

Applicants must live in the UK and have the right to work in the UK. We are not able to sponsor visa applications for this role.

Remote Work :

No

Employment Type :

Part-time