Care Coordinator

Client Experience & Relationship Management

Youll play a key role in maintaining high client satisfaction:

• Build strong trusting relationships with clients and their families
• Conduct regular service reviews and ensure care plans reflect current needs
• Respond promptly and professionally to queries concerns or changes
• Support new client onboarding and ensure smooth start of care
• Identify opportunities to increase care hours where appropriate

Care Professional Support & Coordination

Youll be the main link between the office and the field team:

• Act as the first point of contact for Care Professionals
• Support continuity by keeping regular Care Professionals with their clients
• Flag performance concerns lateness or reliability issues to management
• Contribute to a positive supportive team culture

Quality Compliance & Performance

Youll help ensure services meet regulatory and internal standards:

• Ensure care delivery aligns with CIW standards and company policies
• Support audits spot checks and quality assurance processes
• Record and escalate incidents complaints and safeguarding concerns
• Maintain accurate up-to-date records across systems

Rota Management & Scheduling (Core Responsibility)

• Build and maintain weekly and ongoing care schedules for the 20 clients that you manage
• Ensure rotas are published at least 2 weeks in advance including holiday cover
• Match Care Professionals to clients to maximise continuity of care
• Factor in travel time availability and client preferences

What Makes This Role Stand Out

• Youll have real ownership of the service delivery not just admin tasks
• Your decisions directly impact clients quality of life
• Youll work in a fast-paced high-trust environment
• No two days are the same and your work genuinely matters

Qualifications :

Managing and co-ordination of staff rotas
Complaint handling
Dispatching
Compliance management 
Quality assurance
Client services
Customer relationship management
Office experience

Additional Information :

If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. Due to the nature of this role applicants must hold a full UK driving licence and have access to their own vehicle.

Remote Work :

No

Employment Type :

Full-time