CAFM Systems Administrator

Remote Occasional Travel 40 Hours per Week

Were looking for an experienced CAFM Systems Administrator to take responsibility for the day-to-day administration maintenance and continuous improvement of our CAFM systems including simPRO and Infraspeak.

This is a key role within our Facilities Management operation ensuring our systems provide accurate and reliable information across planned and reactive maintenance statutory compliance asset management SLAs reporting and customer requirements.

Youll work closely with operational commercial and client teams supporting users across the business while identifying opportunities to improve processes automation reporting and data quality.

Youll take ownership of the day-to-day administration and performance of our CAFM platforms including:

• Administering users permissions workflows sites buildings assets suppliers and service categories

• Ensuring system configuration reflects operational processes and contractual requirements

• Maintaining accurate master data and high standards of data quality

• Creating amending and deactivating user accounts

• Managing SLA rules response times and completion targets

• Creating and maintaining Planned Preventative Maintenance (PPM) schedules

• Ensuring statutory mandatory and contractual maintenance activities are correctly configured

• Maintaining the CAFM asset register including asset additions removals transfers and changes

• Supporting system updates enhancements and configuration changes

• Investigating system issues and working with software providers or internal IT teams to resolve them

• Maintaining system documentation user guides and standard operating procedures

• Carrying out regular data audits and cleansing activities

Data will be an important part of the role.

Youll develop and maintain dashboards and reporting covering areas including:

• Statutory compliance

• SLA performance

• Asset performance

• Spend and cost trends

Youll analyse data to identify trends recurring issues and opportunities for improvement while helping establish consistent data-quality standards across our CAFM platforms.

Youll also support API integrations automated data feeds and connections between CAFM and other business systems.

Youll act as a key point of contact for CAFM users across the business and manage the shared CAFM Support inbox.

This will include:

• Providing day-to-day guidance and troubleshooting

• Supporting users with different levels of technical experience

• Delivering training to new and existing users

• Developing user guides and quick-reference materials

• Promoting consistent use of CAFM systems across operational teams

• Identifying recurring user issues and recommending system or process improvements

We dont just want someone to maintain the systems were looking for someone who can help us make them better.

Youll work with operational teams to understand their requirements and translate them into practical system solutions.

Youll support new client and site mobilisations test new functionality and system upgrades and identify opportunities to improve workflows automation reporting user experience and data quality.

Essential:

• Previous experience administering or working extensively with a CAFM CMMS or Facilities Management system

• Strong understanding of planned and reactive facilities maintenance

• Strong Excel skills including formulas lookups PivotTables and data analysis

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Experience managing large volumes of system data

• Strong communication skills and the ability to support both technical and non-technical users

• Ability to prioritise workloads and manage competing deadlines

Desirable:

• Experience using simPRO Infraspeak or another CAFM platform

• Experience with Power BI or another business intelligence platform

• Knowledge of UK Facilities Management statutory compliance requirements

• Experience supporting CAFM mobilisation or implementation projects

• Understanding of APIs system integrations and automated data feeds

This is an opportunity to take real ownership of systems that sit at the heart of our Facilities Management operation.

Youll have the chance to influence how our CAFM platforms develop improve the way our teams work and help us get more value from our operational data.

The role is predominantly remote with occasional travel when required to support the business users clients or system projects.

If youre an experienced CAFM professional who enjoys combining systems data Facilities Management and continuous improvement wed love to hear from you.

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