Café Team Leader 35h

As a valued member of our café team youll work in a warm and welcoming Nordic-inspired environment seamlessly integrated within our store. 

Your focus will always be on delivering exceptional quality outstanding service and memorable experiences for every guest. With a natural ability to put the customer first and adapt to their needs youll help create a personalised and inspiring café atmosphere rooted in local culture and hospitality. 

Youll have the opportunity to provide high-level service at every touchpointfrom warmly greeting guests to attentively meeting their needs in a genuine and thoughtful way. Youll be responsible for preparing and serving high-quality food and beverages consistently upholding our standards of excellence. 

In this role youll also play a key part in promoting the cafés values culture and concept while contributing to the smooth daily operations of the in-store café by supporting the Café Manager.

We are looking for someone with previous experience in food and beverage and fully flexible to support the Café Manager. What matters most is your passion for hospitality your willingness to learn and your commitment to creating great guest experiences. 

Key Responsibilities:  

• Delivering an excellent customer experience through customer service good product knowledge and an engaging cafe environment 
• Taking responsibility for cafe opening and closing procedures
• Leading and inspiring the cafe team to consistently uphold exceptional service 
• Overseeing day-to-day cafe operations such as delivery replenishment and coverage to ensure efficiency compliance and excellence 
• Acting as a brand ambassador embodying the companys values and ensuring every customer interaction is memorable and meaningful 

Qualifications :

• Customer Focused: willing to engage with customers and provide them with good levels of service 
• Adaptable & flexible 
• Action-orientated 
• Good communication skills: A genuine interest in people and actively listening to their needs and perspectives. 
• Open to learn and seek out development opportunities 
• A genuine passion for food beverages and the ARKET brand with a strong desire to share that enthusiasm and knowledge with customers. 
• Comfortable with working flexible / irregular work patterns. 
• English language skills  

Additional Information :

This is afull time position with a contract of 35 hours a week please apply by sending in yourCV in Englishas soon as possible.

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity 

At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges what we perceive as possible and how we choose to relate to our colleagues and customers all over the world therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

ARKET offers essential collections for women men children and the home along with a seasonal vegetarian café and coffee shop. Inspired by simplicity nature and the aesthetics of slow living the assortments features garments objects and food carefully made and artfully curated for a more beautiful everyday life. 

Remote Work :

No

Employment Type :

Full-time