Business Transformation Manager (Change Management & Adoption Leadership)

Are you ready to shape the future of client onboarding and servicing at JPMorganChase As a Vice President Business Transformation Manager you will drive impactful change across a global organization introducing AI-enabled capabilities and delivering measurable improvements for clients and colleagues. Join us to lead transformation foster innovation and ensure safe well-controlled adoption of new workflows.

Job summary
As a Vice President Business Transformation Manager in Client Onboarding & Service you lead change adoption and value realization for onboarding and servicing improvements. You partner with product technology operations and control teams to deliver well-controlled releases practical enablement and durable adoption. You manage a global team and coordinate virtual teams bringing structure clear communication and measurement to support safe rollout of new capabilities including AI-enabled workflows with robust operational guardrails. Success in this role looks like consistent delivery of change that lands well with end users and improves servicing performance.

Job responsibilities

• Coordinate change and release readiness across the business in partnership with product technology operations risk and controls ensuring clear criteria artifacts and decision records.
• Build alignment on scope outcomes risks and trade-offs; prepare concise decision-ready updates for working groups and senior forums.
• Develop and deliver communications and enablement tailored to the audience including role-based training frontline playbooks and change-agent support.
• Stand up post-release support routines (triage escalation defect monitoring) and transition cleanly to business-as-usual ownership.
• Establish adoption and benefits tracking using data to surface issues early and support course correction; provide clear executive reporting.
• Embed operational guardrails for AI-enabled servicing in partnership with Technology Model Risk Compliance and Data teams.
• Lead the transformation of legacy processes procedures and tools improving efficiency and client experience
• Lead and manage a small global team coordinating virtual teams to deliver transformation outcomes.

Required qualifications capabilities and skills

• Proven enterprise change leadership across complex cross-functional transformations including release readiness and governance. Competent in using JIRA and Confluence.
• Strong ability to drive adoption at scale through clear communications practical enablement and effective stakeholder engagement; Develop and run communications and enablement that fit the audience including role-based training frontline playbooks and a practical change-agent approach where needed.
• Experience leading and managing global teams.
• Data-driven approach to tracking adoption operational performance and benefits against agreed targets.
• Experience redesigning processes and retiring legacy workflows including cutover planning and operating model alignment.
• Working knowledge of AI-enabled servicing and operational considerations for safe deployment (e.g. human-in-the-loop escalation monitoring/auditability).
• Strong risk and control mindset with experience partnering through documentation approvals and audit/exam support.
• Significant experience delivering business transformation in financial services; onboarding and/or servicing experience.
• Experience working within structured transformation governance and release readiness environments.

Preferred qualifications capabilities and skills

• Experience operationalizing AI-enabled capabilities and engaging with AI/model governance and control stakeholders.
• Change and delivery certifications and methods (e.g. PMP/Prince2 Agile) and familiarity with Lean and service design/journey mapping.
• Comfort with common change/portfolio tools and KPI visualization/benefits tracking.
• Strong executive writing and presentation skills with the ability to simplify complex topics and drive clear decisions.
• Bachelors degree preferred.