Business Systems Specialist (Automation & AI Enablement)

Permanent Full Time

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We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation testing excellence and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows improving system reliability and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies.

What you will do

Automation & Testing

• Design develop and maintain automated testing frameworks for insurance applications (like Illustrations Simple Protect)
• Implement end-to-end regression integration and performance test automation strategies
• Collaborate with QA developers and business stakeholders to ensure high-quality releases

AI Enablement & Workflow Optimization

• Identify opportunities to embed AI and generative AI into business workflows
• Partner with business teams to enhance processes using AI-driven insights decisioning and automation
• Support the responsible and scalable integration of AI into insurance systems and processes.

Systems Analysis & Support

• Act as a liaison between business users and technical teams to translate requirements into system solutions
• Analyze and optimize system workflows for scalability efficiency and accuracy
• Troubleshoot system issues and recommend improvements

Collaboration & Innovation

• Work cross-functionally with technology product digital teams and vendors
• Stay current on insurance technology trends automation frameworks and AI innovations
• Contribute to digital transformation initiatives and continuous improvement efforts

What you will bring

• Bachelors degree in Computer Science Information Systems or related field (or equivalent experience)
• 3-5 years of experience in business systems QA automation or systems analysis
• Hands-on experience with test automation tools (e.g. Selenium Cypress Playwright or similar)
• Microsoft Office Product experience (Excel Access Word Outlook Copilot)
• Understanding of VBA and SQL (ie MS SQL DB2 SQL SS SQL)
• Familiarity with individual insurance systems (Illustrations New Business SimpleProtect Ingenium)
• Understanding of APIs data flows and system integrations
• Strong analytical mathematical and problem-solving skills
• Basic understanding of Git Code hosting platform (GitLab)
• Basic understanding of HTML CSS JS
• Experience with AI/ML tools or platforms (e.g. Azure AI OpenAI or similar)
• Knowledge of scripting or programming (e.g. Java Python VBScript JavaScript shell / cmd)
• Experience with low-code/no-code automation platforms
• Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS VB6)
• Innovative mindset with a focus on continuous improvement
• Strong communication and stakeholder engagement skills
• Ability to translate complex technical concepts into business value
• Detail-oriented with a commitment to quality
• Adaptability in a fast-paced evolving environment

The base salary for this position is between $59800 - $99700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn more aboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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