Business Support Officer

To provide high-quality business and project support to the Local Authority Children & Education Transformation Team enabling managers project teams and partners to deliver key priorities effectively. The postholder will provide flexible administrative and coordination support maintain accurate project and governance information support meetings and reporting and contribute to service improvement and positive outcomes for children and young people.

• Provide proactive business and project support across the Children & Education Transformation Team supporting multiple priorities and workstreams.
  
• Maintain accurate project documentation action logs risk and issue records evidence files progress updates and governance information.
  
• Coordinate meetings and workshops including preparing agendas and papers taking minutes or notes recording decisions monitoring actions and following up outstanding tasks.
  
• Collate and maintain information from systems spreadsheets and project records producing clear reports briefings dashboards presentations and management information.
  
• Provide day-to-day business administration including mailbox and enquiry support diary and meeting coordination document production record management purchase orders invoice processing and general office support.
  
• Act as a professional point of contact for internal teams external partners suppliers residents customers and other stakeholders responding to queries and escalating sensitive matters appropriately.
  
• Support compliance audit and governance requirements by maintaining accurate records and following data protection confidentiality financial and Council policies and procedures.
  
• Use Microsoft Office Teams Excel databases and relevant project or business systems to manage information and produce accurate high-quality outputs.
  
• Manage competing priorities effectively working at pace and meeting agreed deadlines in a busy public sector environment.
  
• Build positive working relationships with colleagues and stakeholders communicating clearly and professionally across a range of audiences.
  
• Demonstrate initiative discretion resilience adaptability and a strong customer focus while contributing to equality diversity service improvement and positive outcomes for children and young people.
  

• Strong administrative and organisational skills with the ability to manage multiple priorities and meet deadlines.
  
• Experience providing business administrative project or team support in a busy working environment.
  
• Experience within Childrens Services Education Local Government or another public sector environment is desirable.
  
• Strong IT and digital skills including good working knowledge of Microsoft Office Teams and Excel.
  
• Excellent attention to detail and the ability to maintain accurate records and produce high-quality written and numerical information.
  
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
  
• Ability to work independently use initiative and respond positively to changing priorities.
  
• Ability to handle confidential and sensitive information with appropriate discretion.
  
• A proactive adaptable and professional approach with a willingness to learn and develop.
  
• Graduate-level applicants or experienced administrators interested in developing towards a Project Support Officer role are encouraged to apply.
  

Location: Hybrid working with office attendance 23 days per week on site.

Hours Per Week: 37 Hours.

Bi-Weekly Payments: