Business Support Manager
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Job Summary
This is a remote position.
KEY RESPONSIBILITIES
Operations and administration
Manage the day-to-day running of the business including diaries schedules documents and internal processes.
Maintain accurate records client files and company documentation keeping everything GDPR-compliant.
Document and improve standard operating procedures as the agency grows.
Client and project coordination
Act as a first point of contact for clients handling enquiries onboarding and follow-ups professionally.
Coordinate project timelines deliverables and handovers between clients and the delivery team.
Track tasks deadlines and progress using project tools (e.g. Zoho) and flag risks early.
Finance and compliance support
Prepare quotes and invoices chase payments and keep financial records accurate and up to date.
Support contracts supplier management and basic compliance tasks.
Reporting and team support
Produce regular reports on projects workload and operational performance for the Director.
Support coordinate and as the business grows help supervise junior staff freelancers and contractors.
WHAT WE OFFER
Salary: 34500 per annum.
Hands-on exposure to CRM automation and digital marketing projects.
Training and a clear path to progress as the agency grows.
Add holiday entitlement pension flexible or hybrid working etc.
Required Skills:
ESSENTIAL REQUIREMENTS Degree (or equivalent) in Business Management or a related subject. Proven experience in administration coordination or office/business support. Excellent written and verbal communication and strong client-handling skills. Highly organized with the ability to prioritize and manage several tasks at once. Confident with IT systems spreadsheets and online tools; quick to learn new software. Able to work independently take ownership and meet deadlines. Right to work in the UK.
Required Education:
BS hons Business management
