Business Service Administrator

Salary:30000 - 35000subject to experience Bonus Benefits

Benefits:

• Exclusive Discounts: Enjoyspecial offerson dining at a variety of pubs and restaurants throughout the UK.

• Additionalexclusive savings on entertainment gifts shopping and services through our Employee Discounts programme.

• Laptop and mobile phone providedif necessary.

• Employee Assistance Programme.

• Company pension plan.

• On-site parking.

• Complimentary breakfast provided for all staff on the last working Friday of each month.

• Summer BBQs and team-building events.

• Free refreshments.

• Associate Referral Schemes

• End of year Christmas shutdown

• Professional Development - Funding for certifications courses and further education.

• Clear promotion pathways - Structured opportunities for advancement within the company with support for upskilling.

• Generous annual leave: 23 days plus 8 bank holidays with an extra day for the first 2 years of service.

Introduction:

Test Inc the UKs fastest-growing company in our sector is searching for an outstandingBusiness Service Administratorto join our dynamicinnovativeand ambitious team.This is not just another positionitsan opportunity to play a vital role in supporting our service operations delivering exceptional customer service and ensuring the efficient day-to-day administration that underpins our continued growth and success.

The Opportunity:

Working closely with a committed and professional Service team you will provide key administrative and operational support across the business requiring strong organisation initiative attention to detail and the ability to manage multiple priorities in a busy environment. This is an exceptional opportunity for a highly organised proactive and ambitious Business Service Administrator to join a fast-paced rapidly developing business. The role will continue to evolve as the business grows offering excellent opportunities for personal and professional development within a culture built on positivity teamworkintegrityand commitment to excellence.

Key Responsibilities:

• Manage and respond to enquiries through shared service inboxes escalating issues where.

• Provide administrative support to the Service Delivery Manager.

• Maintainaccuratecustomer service and operational records across company systems.

• Support field service engineers with day-to-day administrative and operational queries.

• Escalate andassistin resolving customer operational and commercial issues.

• Deliver a high standard of customer service across all interactions.

• Liaise with customers suppliers and internal teams to support effective service delivery.

• Produce andmaintainservice documentation reports and records.

• Support compliance with company procedures policies and quality standards.

• Identifyopportunities to improve service administration processes and efficiency.

Key Requirements:

• Previousexperience in a Service Administration Coordination or Customer Service role.

• Strong IT skills including Microsoft Office and CRM/ERP systems.

• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.

• Strong attention to detail and accuracy in record keeping and administration.

• Professional communication skills with a customer-focused approach.

• Proactive adaptable and able to work effectively both independently and within a team.

• Strong problem-solving skills and confidence in escalating issues when.

• Trustworthy and professional when handling information.

• Commitment to continuous learning and professional development.

Application Information:

To apply follow the application process below or contact Luke Whitehead on .

We are an equal opportunities employer and welcome applications from allwalks of life.

Required Experience:

Manager