Business Readiness Manager

Job Title: Business Readiness ManagerFunction: Customer Digital ExperienceLocation: Hybrid Worker Expectation is two days per week on site at our Nottingham officeContract type: 6 Month Fixed Term ContractSalary: Offered on a starting salary of 51704 Closing Date: Thursday 24th September 2026NHS Supply Chain currently has an opportunity for a Business Readiness Manager to join our team during an exciting period of transformation working to make it easier for the NHS to put patients part of the Digital Experience team reporting into the Principal Digital Business Readiness and Activation Manager you will be responsible for the definition and implementation of business processes to successfully integrate our digital capability into both business and customer environment and driving adoption. You will be leading readiness and activation activities ensuring our users are prepared for the changes as well as creating materials to support the user experience once the change is day you will Analyse business processes and stakeholders mapping out and assessing areas of the organisation that will be impacted due change of current and future digital experience projects and change for launch and release life detailed gap analysis on areas of impact understand and communicate risk of no action and effort required to actions needed owners impacted users (internal and external) timeline and KPIs to support implementation of digital experience changes at platform and/or feature quality of implementation monitoring and management to ensure timelines are met and escalate appropriately any detailed briefs for the creation of training materials and support tools to facilitate the changes/onboarding of new platform ways of working throughout the full change cycle including working with teams to gather feedback to constantly improve these creating presentations and presenting confidently to multiple stakeholders and customers amending content and context depending on the can we offer youWe want to reward you for your passion enthusiasm and hard work so we offer much more than a competitive salary:Hybrid working opportunities giving you the flexibility to work collaboratively in the office and recognise our employees hard work and contributions with annual bonus schemes long service and colleague recognition awards.27 days holiday plus bank holidaysWe are dedicated to your development through in-house training support and access to external qualifications to maximise your potential.A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance ProgrammeGenerous pension scheme (with us contributing 12% when you contribute 6%)Access to our Flexible Benefits Scheme where you can choose from a variety of benefits such as Life Insurance Critical Illness Cover Income Protection Health Cash Plan Dental Insurance and additional pension contributions that suit you.2 days of paid volunteering leave allowing you to give back to your to many discounts from the Blue Light Card to NHS Supply Chain who are weOur role is to support the NHS to save lives and improve health. We are a part of the NHS family and our role is to source deliver and supply healthcare products services and food for NHS trusts and healthcare organisations across England and serve every NHS Trust and operate a national network of distribution centres managing relationships with more than a thousand suppliers and delivering more thanorders each year to more than 17000 all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient skills will help you thrive in this roleExpert written and verbal communication skills particularly when explaining the vision and key messages of business readiness to manage conflicting requests and priorities as well as setting and delivering to realistic organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and working with trusts or in a similar environment with multiple stakeholders is of ADKAR methodology or similar and how it is used to support business Inclusive CommitmentAt NHS Supply Chain we are committed to building an inclusive environment where difference is not only valued but celebrated giving everyone the opportunity to thrive in their career. Developing our people is key to our success so if this role sounds like the right next step in your career but your experience doesnt match perfectly with the job advert we encourage you to still to complete our application form and require additional support Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.