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Business Operations Coordinator

Made Tech

Job Location:

London - UK

Yearly Salary: GBP 30000 - 40000

Posted: 21 August 2026 (Yesterday)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Department:

Business Operations

Job Summary

Were looking for a hands-on Business Operations Co-ordinator to support the day-to-day running of Made Techs offices compliance IT and business systems.

This role keeps the machinery of Made Tech running: triaging operational queries running our offices helping us maintain critical quality and security certifications; and running key business processes.

Its a broad remit working with stakeholders around the business on the core processes that keep over 500 colleagues productive across our office sites and client assignments.

Key Responsibilities

Facilities & Office Management

Own the day-to-day running of our office facilities (visiting all offices regularly London once a week)
Manage event logistics visitor access and building/landlord liaison
Support health and safety compliance across our sites

Compliance and assurance

Support the Cyber Essential and Cyber Essentials certification process
Support ISO certifications and internal audit preparation
Coordinate Business Continuity Testing
Coordinate compliance tracking training coordination and policy documentation

Security clearance

Process security clearance applications transfers renewals and shares
Maintain the tracking register and ensure annual reviews are completed
Be the first point of contact for clearance status and queries

IT partner and business systems support

Act as the link between colleagues and our IT support partners: manage ticket flow chase resolution and escalate service issues
Support business systems administration and SaaS license tracking

Client satisfaction and social value

Work with our account teams to run our annual client satisfaction (CSAT) programme: scheduling coordinating chasing completion collating results and producing the reporting
Collate and report our social value and environmental data

Operational support

One team: collaborate with colleagues in the Operations team and across Made Tech to build an inclusive environment and a strong feedback culture supporting others and actively participating in team meetings
Triage point: act as the central point for inbound business operations questions solving problems or escalating them to the wider team as needed
Improvement: find opportunities to drive continuous improvement and find efficiencies within our processes including through greater automation and AI

Skills Knowledge & Expertise

Essential

Excellent customer service communication and interpersonal skills
Ability to analyse data and produce a clear report someone can act on
Strong organisational skills and ability to prioritise - you can hold several competing priorities and know which one moves first
Real care about accuracy in records registers and evidence and closing things out
A pragmatic solution-focused approach and calm under pressure
Discretion with confidential and personal information
Comfort learning new systems and processes quickly
A collaborative team player who takes ownership of their work
Eligibility for UK security clearance

Desirable

Experience in a compliance facilities business operations or office management role
Public sector or professional services experience

At this point we hope youre feeling excited about Made Tech and the job opportunity. Even if you dont feel that you meet every single requirement we still encourage you to apply. Get in touch with our talent team if youd like an informal chat about the role and your suitability before applying. We are hiring for this role directly so will not respond to any CVs sent via external recruitment agencies.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result were looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years continuous UK residency and 5 year employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC we wont be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format or other support in applying please email

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. Were collectively continuing to grow a culture that is happy healthy safe and inspiring for people of all backgrounds and experiences so we encourage people from underrepresented groups to apply for roles with us.

When you apply well put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Weve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

Were committed to building a happy inclusive and diverse workforce. You can get a sense of what its like working here from our blog where we talk about mental health communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations we use Slack to foster a sense of community and connection. As well as special interest groups such as music food and pets we also have 10 Slack channels dedicated to specific communities allies and identities as well as dedicated learning spaces called communities of practice (COPs). If youd like to speak to someone from one of these groups about their experience as an employee please do let a member of the Made Tech talent team know.

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale as do our benefits and we are scaling quickly. Weve recently introduced a flexible benefit platform which includes a Smart Tech scheme Cycle to work scheme and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. Were also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below: