Business Intelligence Manager

Were looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis business intelligence and stakeholder managementwho is confident using data to influence outcomes.

As the Business Intelligence Manager you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement retention and purchasing. Youll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms while guiding a team of analysts and working closely with cross-functional stakeholders.

Key Responsibilities

• Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity accessibility and relevance.
• Lead Data-Driven Insight Generation: Use advanced querying dashboards and reporting to uncover trends and inform decision-making around player support and customer experience.
• Stakeholder Collaboration: Partner with business operations and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
• Team Leadership & Mentoring: Support a team of analysts encouraging development fostering best practices and aligning analytics output to business impact.
• Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy documentation and governance standards.
• Champion Data Literacy: Help stakeholders interpret results understand key metrics and make confident data-informed decisions.

Qualifications :

• Bachelors degree in a relevant field (e.g. Business Analytics Statistics Economics Management Information Systems) or equivalent experience.
• Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
• Hands-on experience with BI tools such as Tableau Power BI Looker or similar.
• Proven experience using data to solve business problems and influence stakeholders at different levels.
• Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
• Demonstrated experience managing or mentoring analysts or cross-functional teams.
• Strong analytical mindset with a focus on accuracy detail and continuous improvement.

Preferred Qualifications

• Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
• Exposure to statistical or predictive modeling techniques (even if conducted by others).
• Experience coordinating with technical teams (data engineers data scientists) to define requirements or interpret results.
• Interest in or knowledge of the video game or entertainment industry is a plus.

Additional Information :

Benefits

With Ubisoft CRC you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the worlds best video games
• Access to Ubisofts back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.

Remote Work :

No

Employment Type :

Full-time