Business Development Administrator

Take ownership of business development administration in a role where your work directly impacts the financial success of a leading professional development organisation. Join a small impactful team supporting directors across the UK with their professional journeys.

Position: Business Development Administrator

Salary: 30000

Hours: 35 hours flexible home and office (18-month fixed term contract)

Location: Hybrid

Reporting to: Business Development Manager

The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond where you can connect with other leaders develop our skills and be heard. At a time when great Directors have never been more important the IoD offers professional development valuable connections and influence.

• CONNECT Connect with other Directors and leaders to exchange ideas learn together and support each other.
• DEVELOP Advance your skills and knowledge with professional development created by Directors for Directors.
• INFLUENCE Make yourself heard where it matters. The IoD is its members voice to Government.
  
  

Financial and Client Support

• Lead and coordinate all new supplier and procurement requests for open sales
• Raise and manage credit notes for open sales
• Facilitate payments over the phone and provide payment links as requested
• Collaborate with finance team and delegates to resolve payment or invoice discrepancies

Client Delivery Support

• Act as point of contact for client delivery team addressing requests efficiently
• Liaise with client delivery team to expedite missing delegate communications

Inbox Management

• Manage developing inbox responding to all non-lead related emails with timely follow-up
• Design quarterly reporting system and detailed analysis for inbox management

General Administrative Support

• Update and maintain client records to ensure data accuracy
• Assist commercial team with document preparation and administrative tasks
• Provide events support for professional development events and webinars
• Update marketing collateral and booking forms to reflect schedule and pricing changes

Marketing Analysis

• Review course bookings and source of business coordinating results to relevant teams
• Build mechanisms to improve course and delegate analysis and profiling
• Complete monthly marketing follow-ups from delegate feedback forms

Experience

• Experience working within a commercial environment delivering against targets and budgets
• Experience working with diverse stakeholders and clients
• Understanding of Personal Development membership and offer programmes

Skills

• Excellent communication skills with ability to apply tact diplomacy and assertiveness at all levels
• Resilient and calm under pressure responding positively to challenges
• Professional and consistent with internal and external stakeholders
• Working knowledge of Microsoft products (Outlook Dynamics 365)

Attributes

• Motivated self-starter with a can do attitude
• High-performer whos resilient during periods of change
• Genuine interest in professional development

• Generous contributory pension scheme
• Life assurance
• 25 days Annual Leave plus 1 x Well-being Day and 2 x Corporate Social Responsibility (CSR) days
• Employee Assistance Programme
• Access to our employee benefits & rewards platform
• Above & Beyond Scheme

Required Experience:

Unclear Seniority