Business Design and Change Manager

Business Design & Change Manager 10882 Secondment Opportunity / Temporary Fixed Term Contract for 2 Years37 hours per week 50166 to 54277 per annum Grade L County Hall / Hybrid

Our transformation agenda in Norfolk Childrens Services is succeeding for children and young people and has been endorsed recently by multiple successful inspections including a recent Outstanding Ofsted judgement. With a track record of successful projects and further large scale change underway this is an opportunity to be part of our highly skilled team with the focus to drive forward transformation at pace.

Now is a fantastic moment to join our team:

• you have the support from and direct access to our senior leaders who are open to new ideas and people who think differently
• we have a substantial investment fund to deploy and a mandate to make change happen
• you would be joining a strong transformation team with a great reputation where we will invest in your development
• there are major programmes in place with significant momentum but also substantial scope to develop new schemes projects and concepts from the ground up. Examples of programmes of work include:
  • Families First Partnership Programme which is a government supported initiative aimed at improving childrens social care and supporting families. The programme will provide local safeguarding partners with support and direction to implement reforms focusing on early intervention to reduce the number of looked-after children.
  • Local First Inclusion is a special educational needs and disabilities (SEND) transformation initiative aligned with national SEND Reform activity aimed at ensuring all children and young people with SEND receive high-quality education and support in their local area through early intervention mainstream inclusion and collaboration with education leaders and the Department for Education.
  • Making Better Use of Technology which aims to enhance service efficiency effectiveness and quality through digital innovation. This initiative includes projects utilising tools like SharePoint Power Automate Microsoft Copilot our Core Business Systems (Synergy Liquid Logic) Power BI and RPAs.
  • Education Systems Programmefocusing on procuring a new education system to ensure our data and intelligence about families is as joined up and effective as possible
  • Best Start in Life which supports parents and carers of children and young people from conception until they are 19 years old (25 for young people with SEND) providing accessible high-quality and joined-up family-focused support through family hub sites outreach and online service.

As a Business Design and Change Manager you will challenge the status quo and generate ideas through insight across Norfolk County Council and externally using facilitation and innovation tools to prompt the flow of ideas and generate positivity about change.

You will convert ideas into ambitious proposals to formulate strong evidence based and robust business cases with confidence in the idea to secure sign off. You will build project teams that will drive development and delivery and will initiate handover to business as usual at the optimum time.

Appropriate challenge and support to senior managers business and workstream leads is a key part of this role. Alongside this you will coach colleagues in business design and change techniques to develop a transformational culture and ethos in Childrens Services.

With a track record of change management and leadership youll evidence your creativity in developing new solutions applying concepts from one area to another and making it a strong communicator and influencer youll build energy around the agenda with financial acumen to understand financial triggers in a complex organisation.

Public or private sector - youll be the ideas person with exceptional change and transformation skills. Youll have the intellectual curiosity to systematically change outcomes for children and young people.

Before you apply we recommend reading the fullJob Description and Person Specificationto help you demonstrate you meet the criteria.

To discuss the role in more detail please contact Emma Cooper (Head of Business Design and Improvement)

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time part time remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
  • ABlue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on ourTerms and Conditionshere.

Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracleusing your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 July 2026 at 23:55

All other applicants closing date: 2 August 2026 at 23:55