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Business Analyst Customer Identity & Access Management (CIAM)
Job Location:
Salary:
Experience Required:
Posted:
10 June 2026 (30+ days ago)
Posted:
Application Deadline:
7 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Contract Role: Business Analyst - Customer Identity & Access Management (CIAM)
Contract Location: Glasgow. Hybrid
Contract Duration: 6 months initially (with potential extension)
Contract Start Date: Immediate
Contract Classification: Inside IR35
Overview
We are seeking an experienced Customer Identity Business Analyst to support a major Customer Identity & Access Management (CIAM) transformation programme.
Working across business and technology teams you will play a key role in gathering requirements defining customer identity journeys supporting migration activities and ensuring successful implementation of modern identity solutions.
Key Responsibilities
Gather document and manage business and technical requirements.
Facilitate workshops with business and technical stakeholders.
Map current and future-state customer identity processes.
Support customer identity migration and implementation activities.
Produce high-quality business analysis artefacts including requirements process maps and impact assessments.
Work closely with architects engineers and programme stakeholders throughout delivery.
Essential Experience
Strong Business Analysis experience within large-scale technology transformation programmes.
Previous experience working on Customer Identity & Access Management (CIAM) initiatives.
Experience supporting identity platform implementation or migration programmes.
Knowledge of authentication authorisation and customer identity management concepts.
Strong stakeholder management and workshop facilitation skills.
Desirable
ForgeRock programme experience.
OAuth 2.0 OpenID Connect (OIDC) and SAML knowledge.
Experience within highly regulated environments.
Required Skills:
Financial crime
