Bureau Account Manager – Utilities (Billing & Validation)

Job Title: Bureau Account Manager Utilities (Billing & Validation)

Salary & Package

DOE

Plus Monthly Bonus Opportunities -TBD

Company pension scheme (5% employee / 3% employer)

Hybrid working

Full training and on boarding support

Career progression within a growing bureau services team

Holiday bank holidays birthday leave

About the Role

Our client is a fast-growing independent utilities consultancy and bureau services provider specialising inelectricity gas water procurement heat network billing and tenant rechargingacross the UK.

They are hiring aBureau Account Managerto join their Bureau Services team in ahands-on operational and client-facing role combining utility billing invoice validation account management and customer support.

This role sits at the heart of the bureau function ensuring accurate billing effective validation of supplier invoices and high-quality service delivery to both residential and commercial clients.

The ideal candidate will be confident working withhigh-volume data financial accuracy and complex utility billing processes while also supportingclient relationships and operational deliveryacross multiple accounts.

Job Responsibilities

• Manage day-to-day bureau and utility billing operations
• Validate supplier invoices and investigate billing discrepancies
• Support residential tenant recharging and utility billing processes
• Act as the main point of contact for client and customer enquiries
• Liaise with utility suppliers to resolve billing and metering issues
• Submit and manage meter readings and monitor missing consumption data
• Handle high volumes of billing and financial data accurately
• Assist with account reconciliations and payment allocations
• Produce monthly billing reports summaries and consumption analysis
• Maintain accurate records across billing and energy management systems
• Support onboarding of new clients and utility account setups
• Attend client meetings relating to billing and heat network services
• Support continuous improvement of internal bureau systems and processes
• Provide support for customer portals and reporting tools

Requirements

• Previous experience in energy bureau utilities billing or account management (essential)
• Strong understanding of utility billing processes and invoice validation
• Excellent attention to detail and high level of accuracy
• Strong analytical and problem-solving ability
• Confident working with large datasets and Excel (formulas VLOOKUPs data handling)
• Strong communication and customer service skills
• Ability to manage workload independently within SLA-driven environment
• Experience with CRM or billing systems

Highly Desirable:

• Experience with heat networks or tenant recharging
• Exposure to managing agents property developers or commercial portfolios
• UK driving licence (beneficial due to location and travel requirements)