Building Services Manager

Hey there! Ready to make a difference

At urbanbubble we believe cities should be vibrant fun and full of life. Were all about creating welcoming communities where people feel truly at home.

Weve partnered with Starlight to operate one of their standout developments Trinity Way in Manchester and were now looking for a Building Services Manager to help ensure the building performs to the highest possible standards.

This role will be employed by Starlight with urbanbubble responsible for the day-to-day operations team and resident experience. Youll work closely with both teams - getting the best of urbanbubbles culture and ways of working alongside the opportunity to shape something new with Starlight.

About the development

This development in Manchester is a 60-storey 532-suite tower in the Castlefield conservation area on the bank of the River Irwell. The property will include a diverse mix of one- two- and three-bedroom apartments plus top floor penthouses. Extensive high-quality amenities will include an indoor pool co-working areas a gym resident lounges and an outdoor terrace.

Behind every great resident experience is a building that operates flawlessly. Thats where you come in.

What youll be doing

As Building Services Manager youll take ownership of all aspects of building services maintenance compliance and asset performance across the development. Youll ensure the building is safe compliant well-maintained and operating efficiently whilst leading on contractor management planned maintenance programmes and service delivery standards.

Working closely with the General Manager and wider operational teams youll play a key role in protecting and enhancing the long-term value of the asset while ensuring residents enjoy a consistently high-quality living environment.

Asset Management & Building Performance

• Oversee the performance maintenance and condition of the building and its assets
• Monitor asset performance data and identify opportunities for preventative and predictive maintenance
• Manage fabric maintenance warranty issues defects and lifecycle replacement programmes
• Ensure communal areas and resident-facing spaces are maintained to exceptional standards

Maintenance & Service Delivery

• Oversee all reactive and planned maintenance activity across the development
• Oversee contractors across key building systems including HVAC BMS lifts fire alarms and water hygiene ensuring assets are maintained in line with warranties and compliance requirements
• Ensure works are completed safely efficiently and to a high standard
• Manage contractor and supplier performance driving accountability and service excellence
• Maintain accurate asset registers maintenance records and service documentation
• Work closely with operational teams to minimise disruption to residents

Compliance Health & Safety

• Lead statutory compliance activity across the development
• Maintain a strong understanding of Building Safety Act requirements including the Golden Thread and Resident Engagement Strategy with support from the wider Health & Safety team
• Ensure fire safety compliance across the community including Fire Risk Assessments (FRAs) fire door inspections compartmentation checks life safety systems remedial actions and associated compliance records
• Support site audits inspections and risk assessments
• Monitor and manage actions arising from compliance reports and safety inspections
• Promote a strong culture of Health & Safety across the building contractors and wider team

Budget & Financial Management

• Manage operational expenditure in line with agreed budgets
• Support forecasting and planned maintenance budgets
• Identify opportunities for efficiencies and cost savings without compromising service standards
• Monitor contractor spend and ensure value for money across all services
• Support supplier reviews and procurement activity helping drive value for money and identifying opportunities for cost savings and service improvements

Team Leadership & Development

• Lead and support site-based facilities teams
• Create a positive engaged and high-performing team culture
• Coach mentor and develop team members through regular one-to-ones and reviews
• Set clear objectives and support individual development plans
• Act as a role model for urbanbubbles values and behaviours

Performance & Reporting

• Analyse service delivery maintenance compliance and asset performance data
• Produce clear and concise reports for stakeholders
• Track trends and provide recommendations to improve building performance
• Support operational and client reporting requirements
• Drive continuous improvement across all building services activities

What were looking for:

• Experience managing building services facilities management or maintenance operations within residential property hospitality commercial or mixed-use environments
• Strong understanding of statutory compliance and Health & Safety requirements
• Good understanding of building services and MEP systems including HVAC BMS lifts fire alarms and water hygiene management
• Working knowledge of Building Safety Act requirements
• Experience managing fire safety compliance activities including Fire Risk Assessments remedial actions and life safety systems
• Experience managing contractors suppliers and service partners
• Knowledge of planned and reactive maintenance delivery
• Experience managing budgets and controlling expenditure
• Previous experience leading and developing teams
• Strong analytical reporting and organisational skills
• Excellent stakeholder management and communication skills
• A proactive solutions-focused approach with a strong attention to detail

Desirable

• IOSH Managing Safely qualification
• IWFM/BIFM qualification (or working towards)
• Project management qualification
• Knowledge of residential building operations and M&E systems

Whats in it for you

Youll play a key role in shaping a brand-new partnership and community with the backing support and expertise of urbanbubble alongside Starlight.

Youll also have access to a great range of benefits including:

• Birthday day off wellbeing hour & enhanced annual leave
• Pension & medical cover
• Enhanced family leave & sick pay
• Paid volunteering day & regular socials
• Study support & career development opportunities
• Employee assistance & counselling support
• Cycle to work scheme

Why this role

This is a unique opportunity to:

• Shape a new client partnership and influence how things are done
• Play a crucial role in protecting and enhancing a premium residential asset
• Lead building services within a high-profile members-style living environment
• Work alongside urbanbubbles culture while gaining broader exposure

If youre excited about making a real impact and being part of something new wed love to hear from you.

INDHIG

Required Experience:

Manager