Breakdown Response Agent

The Breakdown Response Agent is responsible for the prompt and effective coordination of reactive maintenance and breakdown incidents during operational hours (currently 08:0017:00 MondayFriday). The role acts as the primary point of contact for drivers and customers experiencing vehicle breakdowns or urgent defects coordinating rapid response through the approved repairer network and external breakdown partner to minimise vehicle downtime and keep drivers safe and mobile.

YOUR ROLE AT SIXT
You receive and assess inbound breakdown and urgent repair calls providing guidance and reassurance
You coordinate rapid responses through repairers or breakdown partners and arrange vehicle recovery when needed
You source and arrange temporary replacement vehicles to keep drivers mobile
You manage daily handovers from the external breakdown partner and prioritise ongoing repairs
You authorise reactive repairs create purchase orders and monitor repair progress
You maintain accurate records verify invoices and support cost reporting and defect pattern identification

YOUR SKILLS MATTER
Experience You have experience in reactive coordination customer service or logistics roles
Calmness You remain calm under pressure and make clear decisions swiftly
Communication You possess strong communication skills with a confident and reassuring telephone manner
Organisation You manage multiple live incidents effectively and accurately
Tech-savvy You are comfortable working with computer systems and databases
Background Ideally you bring experience in fleet roadside assistance transport or automotive environments

WHAT WE OFFER
Competitive Reward Package
Attractive base salary with a performance-based bonus

Time Off & Financial Security
Up to 22 days holiday plus bank holidays pension scheme and life assurance

Wellbeing & Support
Employee Assistance Programme and access to wellbeing resources

Career Development
An entrepreneurial flat management structure with direct access to decision-makers and genuine opportunities to grow your career

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Full-time