Branch Manager Scarborough

Youll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.

We need a Branch Manager for our branch in Scarborough North Yorkshire.

This role is a 12-month Fixed Term Contract working full-time 35 hours per week Monday to Saturday.

Youll need to be within a 45-minute commute of the branch youre applying to work in and heres the good news. Whilst major banks continue to close branches were keeping ours open. Nationwides commitment to the High Street means we now have the UKs largest network with over 600 branches. So if the location youre considering is outside the 45 minutes then please check our vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind within those first few weeks we ask that no holiday is taken.

If we receive a high volume of relevant applications we may close the advert earlier than the advertised date so please apply as soon as you can.

What youll be doing

Working on the branch floor alongside your team youll make sure they are fully trained and performing at their best.

Youll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. Youll also be responsible for creating and implementing your branches business plan.

Our branches are always busy so youll have to be organised and able to work quickly while still giving the best service. Youll have the support of your management team to help with training and guidance.

Youll also need to be able to use our computer systems and processes. But dont worry well train you to do that.

About you

As a minimum requirement youll be able to take control of your branch and lead your people whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.

You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.

By being resilient versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.

It would be nice if you also had previous experience as a branch manager in a retail environment.

We are the front line in protecting our members building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel- We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Werenot just guided bydataweredriven by the real experiences of our Disability Confident Level 3 Leader the highest level.

Thatswhywereconstantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needswerehere to support you need anyadditionalsupport throughout your application journey email our team atRecruitment Support.

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